Sonnenalp Hotel of Vail · 1 month ago
IT Support Assistant
Vail, CO
Full-time
Onsite
New Grad, Entry Level
$25/hr - $30/hrSonnenalp Hotel of Vail is seeking a full time, year round IT Support Assistant to ensure the smooth operation of technology services. The role involves providing first level support to employees and guests, troubleshooting issues, and maintaining computer systems under minimal supervision.
Hospitality
Responsibilities
Provide technical support to telephone, email and end user requests for a variety of key hardware and software
Log support calls and document their outcome to facilitate the resolution of common issues
Respond as first contact to any guest issues
Anticipate guests requests and needs and follow up with guests to ensure satisfaction with solution provided
Assist with building out new computers
Maintain the existing PCs to standards determined by the IT Manager, performing upgrades, new installations and carrying out routine procedures
Manage software subscriptions throughout the company, ensuring best use of spend
Be available for IT coverage in the absence of the IT Manager
Create and edit domain credentials & Active Directory
Assist IT Manager by executing projects as assigned
Assist in the compilation and maintenance of an accurate inventory of hardware and software
Interface with relevant vendors and partners to resolve complex issues
Assist OWBR owners, guests and employees with A/V items and common desktop issues
Troubleshoot, diagnose problems, implements corrective action procedures within prescribed guidelines and/or escalates to IT Manager as needed
Perform preventative maintenance on computers ,to include desktop update checks
Perform server checks for alarms
Design and produce basic reports
Provides a professional, courteous and rapid response to individual users at all times
Develop and maintain active and progressive working relationships with all Sonnenalp employees
Provide daily activity sheets to IT manager with all work performed or actions taken
Other duties as assigned
Qualification
Required
College degree in a computer related field or equivalent work experience
Windows Server and Workstation knowledge
Knowledge of general networking principles
General knowledge of wireless networks (mainly lightweight wireless networks using Cisco controllers)
Advanced skills in Word, Excel, Outlook
Excellent troubleshooting and problem resolution skills
Detail oriented
Organizational skills are a must
Excellent comprehension of English, both written and verbal
Ability to work under pressure
Ability to meet deadlines
Helpful, team-oriented attitude
Demonstrated aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense
Preferred
Previous IT support experience, ideally in a hospitality environment
Experience with HotSOS, SMS, and Squirrel POS
Spanish comprehension a plus
Benefits
Medical, Dental, Vision Insurance
Resort Discounts
Holiday Pay & Birthday Pay
Paid Time Off and Sick Pay
401(k) Retirement Plan & Roth 401(k)
Voluntary Life Insurance
Short Term & Long Term Disability
Employee Assistance Program
Parking Credit or Discounted Bus Passes
Company
Sonnenalp Hotel of Vail
EXCEPTIONAL PEOPLE CREATING A WORLD CLASS EXPERIENCE! Through four generations, the Sonnenalp has grown into a world-class hotel and unique among Vail lodging, offering the finest in luxuries and comforts, as well as our renowned personal service.
Founded in 1979
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase