LexisNexis · 6 hours ago
Global Customer Operations Strategy & Experimentation Leader
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $166K/yrLexisNexis, a global provider of information-based analytics and decision tools, is seeking a Global Customer Operations Strategy & Experimentation Leader. This role focuses on transforming customer operations through strategic planning and AI-powered experimentation to deliver measurable business outcomes.
AccountingLegalRisk ManagementSoftware
Responsibilities
Partner with GCO leadership to define the 3- to 5-year roadmap and shape the organization’s transformation journey
Drive alignment between enterprise strategy, customer needs, and operational excellence
Provide executive-level insights, business cases, and scenario modeling to guide strategic investments and innovation priorities
Lead a test-and-learn culture across GCO, designing and executing experiments that validate strategy through data and customer outcomes
Rapidly design, launch, and scale pilots — pressure-testing ideas to identify what works, pivot what doesn’t, and accelerate proven solutions
Build repeatable experimentation frameworks and playbooks that enable speed, rigor, and learning across global teams
Partner with HR and leadership to evolve GCO’s organizational design, talent strategy, and upskilling roadmap for an AI-fluent future
Identify skill gaps and lead AI-driven capability development programs across all GCO functions
Translate strategy into execution, aligning cross-functional stakeholders and ensuring initiatives deliver measurable business impact
Champion change management, communication, and storytelling that connect strategy to action
Accelerate AI adoption, experimentation, and digital transformation to scale innovation from concept to impact
Qualification
Required
Have proven experience in customer operations, strategy, product management, or innovation-focused roles
Have proven success designing and executing strategic initiatives and experiments with measurable ROI
Have strong analytical, storytelling, and executive communication skills
Have an understanding of experience with organizational design, capability building, and digital transformation
Have a global mindset and track record of influencing across matrixed, cross-functional teams
Preferred
Proven record using data, automation, and AI tools to drive measurable business results
Deep curiosity about emerging technologies and expertise in integrating generative AI, predictive analytics, and automation into business strategy
Strong understanding of human–AI collaboration and experience leading AI adoption or experimentation frameworks
Demonstrated ability to evaluate, pilot, and scale AI-enabled solutions
Bias for rapid action and comfort with ambiguity; able to move seamlessly from ideation to test to scale in an AI-accelerated environment
Benefits
Numerous wellbeing initiatives
Shared parental leave
Study assistance
Sabbaticals
Company
LexisNexis
LexisNexis is a data analytics company that provides information solutions and law legal databases to Law and corporate businesses.
Founded in 1970
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$30MKey Investors
EquivoActua Corporation
2021-06-16Corporate Round
2000-03-22Series Unknown· $30M
1994-10-05Acquired
Leadership Team
Eric Bonnet-Maes
CEO - LexisNexis Continental Europe, Middle East and Africa
Sean Fitzpatrick
CEO LexisNexis North America, UK & Ireland
Recent News
2026-01-03
Business Insider
2025-12-12
LexisNexis on X (formerly Twitter)
2025-11-30
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