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Manulife · 1 day ago

Customer Service Professional

United States

Full-time

Remote

New Grad, Entry Level

$37K/yr - $58K/yr

Manulife is a leading international financial services provider, and they are seeking a Customer Service Representative to join their Operations team. This role involves delivering outstanding service to clients in the Life Insurance or Long-Term Care sectors, engaging with customers, and providing insightful solutions to navigate their insurance needs.

FinanceFinancial ExchangesFinancial Services

Responsibilities

Deliver reliable and professional service to John Hancock clients, fostering customer satisfaction and loyalty while meeting quality and productivity expectations

Provide effective, timely resolution to customer inquiries, striving for first-call resolution and translating problem scenarios into positive service experiences

Maintain a positive and cooperative tone with both customers and coworkers, improving the perception of John Hancock in the marketplace

Work both independently and collaboratively in a team environment to accurately resolve issues and meet service levels

Stay updated on product, industry, service, and policy changes through ongoing training, and use all systems and resources to meet customer needs

Ensure customer service excellence by listening carefully, empathizing in high-pressure situations, and adhering to privacy and transaction processing procedures

Qualification

Customer service experienceInsurance industry knowledgeComputer operationsTime managementTeamworkCollaborationProblem-solvingCustomer-focusedFlexibility

Required

Proven experience in customer service, with prior experience in the insurance industry considered a valuable asset

Excellent time management skills, with the ability to prioritize tasks effectively and meet deadlines

Strong teamwork and collaboration abilities, coupled with the capacity to work well under pressure

Proficient in computer operations and adept at using technology to enhance customer service

Highly customer-focused, with a focus on taking practical actions to resolve issues and meet client needs

Proven concern for organization and quality, with a creative approach to problem-solving and a flexible attitude

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage

Adoption/surrogacy and wellness benefits

Employee/family assistance plans

Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)

Financial education and counseling resources

Paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law)

Full range of statutory leaves of absence