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Sunward · 15 hours ago

Contact Center Representative 1- Bilingual

Livermore, CA

Full-time

Onsite

New Grad, Entry Level

Sunward is one of New Mexico's largest credit unions, serving over 160,000 members. They are seeking a full-time, on-site Contact Center Representative 1 - Bilingual to assist members with exceptional customer service and manage account-related inquiries.

BankingFinancial ServicesNon Profit

Comp. & Benefits

Responsibilities

Assist members by providing exceptional customer service

Handling account inquiries

Resolving issues

Processing transactions

Delivering accurate information about Sunward's products and services

Assisting with account openings and maintenance

Promoting financial solutions tailored to individual member needs

Qualification

Customer ServiceBilingual proficiencyCustomer SupportCustomer RelationshipsFinancial services softwareInterpersonal skillsProblem-solving skillsOrganizational skills

Required

Strong background in Customer Service, delivering high-quality service experiences to meet or exceed expectations

Skills in Customer Support and resolving inquiries or concerns promptly and effectively

Experience in building positive Customer Relationships and ensuring Customer Satisfaction through proactive communication

Proficiency in enhancing Customer Experience by understanding and addressing member needs and identifying tailored financial solutions

Bilingual proficiency (verbal and written) to effectively communicate with a diverse membership base

Strong interpersonal, problem-solving, and organizational skills

Proficiency in computer systems and an ability to learn financial services software

Preferred

Prior experience in a financial institution or similar customer-facing role is a plus

Company

Sunward

Sunward, formerly known as Sandia Laboratory Federal Credit Union (SLFCU), is one of New Mexico’s largest credit unions, serving 170,000+ members and managing more than $4.1 billion in assets.

Founded in 1948