Bridgehead IT · 4 hours ago
System Administrator III
San Antonio, Texas, United States
Full-time
Onsite
Senior Level
5+ years expBridgehead IT is an industry leader committed to customer satisfaction, and they are seeking a highly driven individual for the System Administrator III position. This role involves advanced installation, configuration, maintenance, and troubleshooting of client server and storage systems, requiring extensive experience in system administration and problem-solving skills.
ConsultingElectronicsInformation TechnologySoftwareWeb Development
Responsibilities
Troubleshoot and resolve complex break/fix issues
Track time and work completed in a ticketing system
Interact with customers and vendors to gather information and troubleshoot problems
Communicate and work with other teams, both internal and external, to accomplish a broad spectrum of technical issues and processes
Document common issues and processes to contribute to the team’s knowledge base
Support and implement core Windows Server roles and features such as Active Directory, remote desktop services, file and printer sharing, etc
Support and implement Microsoft cloud technologies like Azure, Exchange Online, Teams, and Microsoft 365
Monitor and manage backup and disaster recovery systems
Work with vendors and gather information from public sources to support 3rd party applications
Be a point of escalation for lower-level technicians and higher difficulty tickets
Performs other related duties as assigned
Qualification
Required
Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience
5-7 years of experience in IT customer support; knowledge of computer systems administration
Advanced knowledge of cloud-based technologies such as Office 365, VMWare, Hyper V, Azure, AWS
Proficient with all windows based operating systems, SANs, Microsoft Exchange, File and Print operations, DNS, SQL, Group Policy and Active Directory
Experience working with ticketing systems to manage and resolve system-related issues
Ability to work in a fast-paced environment while maintaining quality customer service
Ability to work afterhours to meet customer requirements and participate in on call duties when scheduled
Excellent communication skills, both written and verbal
Possesses advanced level troubleshooting skills
Ability to work independently and with a team
Company
Bridgehead IT
Bridgehead is an award-winning, global provider of business and technology consulting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Brandvik
Chief Operations Officer / Owner
Recent News
2024-11-13
Company data provided by crunchbase