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Goldbelt, Incorporated · 19 hours ago

Senior Solution Manager

United States

Full-time

Remote

Senior Level

$148K/yr - $187K/yr

5+ years exp

Goldbelt Incorporated is an Alaska Native Corporation headquartered in Juneau, Alaska, dedicated to positively impacting the lives of its shareholders. The Senior Solution Manager will provide subject matter expertise and leadership in managing and improving the company's Enterprise Business Solutions platform, overseeing daily operations, managing projects, and ensuring compliance and efficiency across subsidiaries.

Information Technology

Responsibilities

Partner with subsidiary and service center leaders to understand organizational goals and translate them into solution capabilities

Manage end-to-end delivery of large-scale business solution projects

Build relationships with subsidiary and service center stakeholders, ensuring adoption of long-term success

Facilitate requirements gathering, solution design workshops, and roadmap planning

Analyze existing capabilities within the solutions to identify gaps, inefficiencies, and improvement opportunities to optimize process, reduce cost, centralize functionality, and improve productivity through our solutions

Support development and lead the maintenance of an EBS service portfolio, creating KPIs and performance metrics to measure impact of services and solutions

Lead monthly Financial and Programmatic audits, serve as escalation point for issues, and close corrective actions

Evaluate new tools, platforms, and technologies to recommend solutions that align with business objectives

Support the development and lead the testing and implementation of new EBS feature-sets

Support the implementation of AI capabilities and digital modernization

Serve as a SME for subsidiary program initiatives, contract administration, ISO standards, and CMMI appraisals

Serve as a SME on contract and program data, providing guidance on complex CLIN, contract, invoice, and funding questions and serving as the escalation point for EBS staff

Develop, maintain, and provide training to educate and improve program manager performance within our solutions

Review WinCenter (WC), Contract Management (CM), and Program Management (PM) data to ensure accuracy and compliance

Ensure solutions delivered through EBS are accurate, reliable, and aligned with business requirements

Collaborate with the Director of Enterprise Business Solutions to develop strategies that enhance enterprise systems and processes

Foster a culture of continuous improvement, innovation, and knowledge sharing across the EBS team

Qualification

Enterprise Business SolutionsGovernment ContractingProject ManagementProblem SolvingTechnical ExpertiseBusiness AcumenCommunication SkillsCultural AwarenessSoftware ProficiencyTeam Leadership

Required

Strong technical expertise, to include system administration, troubleshooting, maintenance, developing solutions, architectures, and workflows for new or existing systems

Strong government contracting expertise, to include contracting requirements, administration, and compliance, complex CLIN structures, invoice/payment terms, deliverable/risk management, and customer delivery

Strong project management expertise, to include managing large-scale, complex projects throughout their lifecycle

Strong business acumen and auditing expertise, to include aligning technical solutions with business objectives, understanding cost and customer experience implications, and reviewing large datasets, identifying issues and trends

Strong problem solving and incident management experience to include prioritizing tasks, managing multiple projects, meeting deadlines, troubleshooting, and resolving issues, and using problem management to identify root cause and implement corrective action

Strong communication and interpersonal skills, to include the ability to communicate effectively and diplomatically, both verbally and in writing, with co-workers and with outside agencies, partners, shareholders, and business associates. Also, the ability to communicate both complex technical and contractual requirements clearly to all audiences

Strong cultural awareness and sensitivity, with the ability to adapt messages and strategies for diverse audiences

Strong understanding of relevant software, tools, and systems used in the corporate environment. This includes proficiency in standard software applications, including Windows and MS Office Suite (Outlook, Word, PowerPoint, and Excel) with strong knowledge of Excel and other Microsoft applications

Bachelor's degree in Business, Finance, Information Systems, or a related field or equivalent experience in lieu of degree

Minimum 5+ years of experience in contract management, program data analysis, or enterprise system support