Virtual Service Operations · 4 hours ago
L2 Cloud Infrastructure Engineer in Shreveport, LA
Shreveport,LA,US
Full-time
Onsite
Mid Level
3+ years expVirtual Service Operations (VSO) is a hybrid cloud and managed services consulting firm seeking an experienced L2 Cloud Infrastructure Engineer for the secure Azure GCC-H environment. The role involves providing 24×7 support for STIG-compliant infrastructure, security operations, and NIST 800-171/CMMC Level 2 compliance.
Cloud ManagementConsultingInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Deploy and maintain STIG-compliant Azure VMs, Azure Virtual Desktop (AVD) environments, and endpoint devices in Azure GCC-H
Manage IdenTrust PKI operations: certificate lifecycle, token provisioning, MFA troubleshooting, and smart card authentication
Implement RBAC in Azure/Entra ID including user lifecycle management, quarterly access reviews, and Privileged Identity Management (PIM)
Monitor and respond to Microsoft Sentinel SIEM and Defender XDR security alerts within 1-hour SLA; perform incident response and root cause analysis
Execute CVSS-based patch management across Dev/Test/Prod environments (Emergency: 7d, Critical: 20d, High: 40d, Medium: 60d)
Maintain Azure infrastructure: VNets, NSGs, VPN gateways, firewalls, storage accounts, and Key Vault services
Document NIST 800-171/CMMC Level 2 compliance requirements with artifacts, screenshots, and configuration evidence for security plans and audits
Coordinate with OEM vendors and Microsoft support; maintain change logs; participate in weekly ISSM reviews and on-call rotation
Qualification
Required
Azure GCC-H experience with STIG compliance, NIST 800-171 controls, and CMMC Level 2 requirements
Azure Virtual Desktop (AVD), FSLogix profiles, session hosts, and PKI certificate/smart card authentication (IdenTrust or similar)
Microsoft Sentinel SIEM, Defender XDR, security incident response, and vulnerability management with CVSS prioritization
Azure infrastructure: VMs, VNets, NSGs, Firewall, VPN Gateways, Storage, Key Vault, Monitor, and Log Analytics
Infrastructure as Code (PowerShell and/or Terraform) and Entra ID including Conditional Access and PIM
Understanding of ITAR/EAR export control requirements for defense contractors
Must be within driving distance of Shreveport, LA and willing to work onsite
Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
3+ years Azure cloud infrastructure and 2+ years security compliance experience (NIST, CMMC, STIG)
Experience supporting defense, government, or highly regulated industries
Eligible for security clearance (background check required); flexible 24×7 shift availability
Strong documentation and communication skills for compliance and audit coordination
Preferred
CMMC Certified Professional (CCP), CompTIA Security+/CySA+/CASP+, or Terraform certification
Experience with ITIL, ITSM tools (Jira Service Management), SCAP scanning, or SCCM/Intune
Working knowledge of Oracle Simphony 2 POS systems (WS625x and WS8 workstations)
Experience supporting self-service kiosks: Qikserve and XPR platforms (Zivelo, ELO, Pyramid, Acrelec)
Proficiency with Cisco Meraki network infrastructure (wireless access points, switches, security appliances)
Benefits
Ongoing learning and development opportunities
A wide variety of benefits for eligible employees related to health, retirement, professional development, and more
Company
Virtual Service Operations
Virtual Service Operations is an IT solution provider that specializes in tool-based cloud management systems and deployment solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gary Hale
CEO/Co-Founder, Mpathic
Stephen O'Keefe
Chief Executive Officer
Recent News
24-7 Press Release Newswire
2025-10-15
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