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AAA · 2 days ago

Emergency Roadside Service

Oakland, CA

Full-time

Onsite

Entry Level

$27.50/hr - $27.50/hr

2+ years exp

AAA Mountain West Group is seeking an Emergency Roadside Service provider to drive and operate service vehicles for AAA members. The role involves performing diagnostics, providing outstanding customer service, and leveraging sales skills during service interactions.

Business DevelopmentFinanceFinancial ServicesLeisureNon ProfitService IndustryTransportationTravel

Responsibilities

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

Leverages sales skills for offering products and services from AAA to member during service interaction

Utilizing on-board computer, radio communications, and mapping systems

Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Qualification

Customer serviceVehicle diagnosticsDriving manual/automatic vehicleAutomotive training/certificationCommunication skillsProblem solvingSales skillsRadio communicationsMapping systemsPaperwork completion

Required

Must possess a valid driver's license with a safe driving record

Must be at least 21 years of age

Two (2) years of experience in a customer contact role

I.E.: AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Ability to drive a manual/automatic shift vehicle

Clear and proficient verbal and written communication even under pressure

Common knowledge of vehicle components and the common reasons for vehicle failure

Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Preferred

Vocational technical automotive training/certification or equivalent experience

ASE (Automotive Service Excellence) certification

Benefits

401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period

Benefits – Medical, Dental, Vision, wellness program and more!

Paid Holidays

Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program