Technical Support Specialist (Remote - USA or Canada) jobs in United States
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Aspira · 5 hours ago

Technical Support Specialist (Remote - USA or Canada)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Aspira is a market-leading provider of hardware, software, and services for public agencies focused on outdoor recreation. The Technical Support Specialist role involves guiding clients through installations and configurations, resolving hardware and software issues, and ensuring high client satisfaction through effective communication and support.

CommunitiesGovernmentHospitalityInformation TechnologyInternetInternet of ThingsLeisureTourismTravel
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Responsibilities

Support external clients with inbound technical support needs via phone, email, chat, and ticketing systems
Drive the analysis and troubleshooting of hardware, network, and software issues on behalf of clients
Contribute to high client satisfaction scores by partnering closely with clients through resolution

Qualification

Technical support experienceVirtual troubleshootingIT certificationsTicketing systemsCommunication toolsEndpoint management toolsCustomer service skillsMS Office proficiency

Required

2+ years of experience providing virtual technical support to external customers experiencing hardware issues
2+ years of experience providing virtual technical support to external customers experiencing software issues
2+ years of experience with small office networks
Proven track record of consistently meeting or exceeding expectations RE: Service Level Agreements (SLAs)
Excellent interpersonal skills, with both internal and external parties
Strong virtual troubleshooting skills
Superior customer service and case management/issue management skills
Ticketing: Jira, ServiceNow, vendor portals
Communication: Slack, Amazon Connect
Knowledge Base: Confluence
Endpoint Management: ManageEngine, TeamViewer
MS Office: Microsoft Word, Excel, Outlook

Preferred

IT certification(s) such as CompTIA (A+, Network+), Microsoft Role-Based Certification
Degree in IT, Computer Science, or a related technology field

Company

Aspira

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Aspira's technology helps you manage campground reservations, hunting/fishing licenses, and more.
dateFounded in 2017
location
Dallas, Texas, USA
people-size501-1000 employees
web-link
https://aspiraconnect.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-04-23Acquired

Leadership Team

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Glenn Wilson
Chief Technology Officer
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Dan McGrew
CFO
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Recent News

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Company data provided by crunchbase