STIHL USA · 1 week ago
Retail Support Specialist
United States
Full-time
Remote
Entry, Mid Level
1+ years expSTIHL USA is a family-owned company known for its innovative products and services in the forestry industry. They are seeking a Retail Support Specialist who will be responsible for training new dealers, developing existing dealer businesses, and promoting STIHL products at various trade shows and events.
ConstructionFoundriesMachinery ManufacturingManufacturing
Hiring Manager
Brianna Sheppard
Responsibilities
Work with Retail Support Manager to coordinate and perform new dealer set-ups; including SCS install, product assembly and merchandising, and static / motion POP set up on display. Train new dealers’ staff on STIHL basics (assembly, product nomenclature, PDI, etc.) as well as selling training
Work with existing dealers to help develop their business. Use the functions of re-merchandising, SCS Expansion projects, sales training and STIHL Champion development to ensure dealers have effective SCSs and selling teams
Visit Construction Type National Accounts to establish the boots-on-the-ground relationship between them and STIHL. Provide in-store sales / product training, as well as help installing SCS components and merchandising STIHL product in their showroom
Attend and support STIHL at various regional trade shows, training events (i.e., STIHL U) and dealer events to promote STIHL, our products and services
Maintain reporting (updating CRM, monthly field reports, field input in regard to store training and development, National Account visits, merchandising success stories / key learnings
Attend sales meetings, dealer training meetings and other required meetings and training
All other duties and responsibilities as assigned
Qualification
Required
Strong merchandising and training experience
Proactive self-starter
Skilled in driving dealer development
Eager to share knowledge to elevate dealer performance
Ability to perform new dealer set-ups including SCS install, product assembly and merchandising, and static/motion POP set up on display
Train new dealers' staff on STIHL basics (assembly, product nomenclature, PDI, etc.) as well as selling training
Work with existing dealers to help develop their business
Use the functions of re-merchandising, SCS Expansion projects, sales training and STIHL Champion development
Visit Construction Type National Accounts to establish the boots-on-the-ground relationship
Provide in-store sales/product training
Help installing SCS components and merchandising STIHL product in their showroom
Maintain reporting (updating CRM, monthly field reports, field input in regard to store training and development, National Account visits, merchandising success stories/key learnings)
Attend sales meetings, dealer training meetings and other required meetings and training
Bachelor's degree or equivalent education and work experience
Travel may be up to 75%
Must be a self-starter and able to perform well with minimal supervision
Intermediate knowledge of Microsoft office software, including Word, Excel and PowerPoint
Ability to champion and utilize other company-designated software (OneCRM, SAP) as needed
Demonstrates effective time management and strong organizational skills
STIHL product familiarity
Preferred
Previous sales or retail experience
Previous merchandising experience
1-3 years of related work experience
Benefits
Competitive pay with multiple bonus opportunities and potential for annual merit increases
Excellent health benefits including Medical, Dental & Vision Insurance
Onsite Health & Wellness Center for employees and eligible family members
Company-paid Life Insurance and Short & Long-Term Disability
Robust retirement offerings including:
A fully vested Pension Plan after 5 years
A 401(k) with generous employer match
Paid time off including 11 Paid Holidays
A strong culture of stability, community, and innovation
Company
STIHL USA
Virginia Beach-based STIHL Inc., one of several manufacturing facilities in the STIHL Group, is the headquarters for U.S.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Keffer
President and Chief Executive Officer
Tom Scott
Vice President, Information Systems (CIO)
Recent News
The Virginian-Pilot
2025-07-09
2025-05-27
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