Capital One · 14 hours ago
Fraud Senior Representative - Work from Home
United States
Full-time
Remote
Entry, Mid Level
$40K/yr - $40K/yr
1+ years expCapital One is a leading financial services company, and they are seeking a Fraud Senior Representative to provide exceptional customer service while working from home. In this role, you will handle customer inquiries related to fraud and security, ensuring proper follow-up and escalation of issues as necessary.
Financial Services
No H1B
Responsibilities
Solving cardmember inquiries regarding fraud or security related concerns
Handling inbound servicing calls from customers; completes necessary fraud verification, includes caller authentication, transaction verification, etc. utilizing excellent customer service skills
Collecting necessary information and completing a fraud report when the customer confirms unauthorized account activity
Ensuring proper follow-up or escalation of account based on call outcome
Making outbound calls to verify account activity with customers
Actively manage and escalate risk and customer-impacting issues within the day-to-day role to management
Qualification
Required
High school diploma, GED or equivalent certification
At least 1 year of customer service or call center experience
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
Hardwire ethernet connection is required
Preferred
At least 2 years of customer service or call center experience
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
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2026-01-16
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