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Paraco · 1 day ago

Service Biller

Saugerties, NY

Full-time

Onsite

Entry Level

1+ years exp

Paraco is a growing company in a fast-paced culture, seeking a dedicated customer-oriented Service Biller to join their team. The role involves providing effective customer service, assisting with billing questions, and managing service-related documentation.

DeliveryEnergyRenewable Energy

Diversity & Inclusion

Responsibilities

Answering incoming calls in a pleasant and understanding manner with a commitment to achieving customer satisfaction

Assisting customers with billing questions, payments, issue resolution and delivery scheduling

Educating customers on the cost-savings benefits of our offered maintenance contracts

Suggesting tank monitoring installation to customers where appropriate

Issuing Credits/Refunds to customers for overpayments when requested

Prepare all month-end reports and other duties that may be assigned as required

Communicating clearly and professionally while documenting each call

Assembling service and installation work orders and forward them to billing

Posting of daily work-orders, receipts, inventory receipts, transfers and adjustments to system

Updating of account information as necessary post installations

Qualification

Customer serviceMicrosoft OfficeBilingual Spanish/EnglishPunctualityBasic computer knowledgeTeamwork

Required

High school diploma or general education (GED); or at least one year related customer interaction experience and/or training

Ability to work in a team-based environment engaging proactively with employees throughout the organization

Punctuality and dependability arriving on time evidencing a willingness to learn and grow

Basic computer knowledge with some data entry skills coupled with experience with Microsoft Office

Occasional travel (up to 5%) to other regional field offices as well as Rye Brook, NY corporate offices for training

Hours of this position are 8:30AM to 5:00 PM Monday to Friday with a willingness and capability to work a flexible schedule (including weekends and overtime) when needed