Elsevier · 4 days ago
Customer Success Manager
The Home Place, AZ
Full-time
Onsite
Mid Level
$60K/yr - $99K/yrElsevier is a global information analytics company that helps institutions and professionals progress science and advance healthcare. They are seeking an experienced Customer Success Manager who will be responsible for customer onboarding, engagement, and satisfaction while identifying upsell and cross-sell opportunities.
ContentContent DiscoveryDeliveryHealth CareInformation ServicesInformation TechnologyPublishing
Responsibilities
Managing customer relationships to become a trusted partner. Developing new (influential) relationships, identifying and nurture champions. You facilitate product development by liaising between customer and product, identifying requirements in relation to organizations’ ambition. Navigating customer queries with relevant internal stakeholders
Driving customer satisfaction & customer success. Delivering tailored value stories (value reinforcement) and demonstrating product/services ROI
Supporting Retention and Renewals. Including closing new agreements/renewals with the sales team by identifying value story, customer needs and advocates for Elsevier solutions
Identifying cross-sell & upsell opportunities. This includes analyzing data & understanding of customer needs and ambitions. All while adding value based on experience
Conducting customer training in a scalable way. Ensuring that all digital & face-to-face training is fulfilling a need with the customer/audience. This includes both demonstrations of products as well as workshops
Working cross functionally. sharing experiences across customer facing teams and the greater Elsevier organization. Sharing success stories and ensure value proposition is clearly communicated and understood
Qualification
Required
Have a university degree/secondary education from an accredited university or equivalent, relevant experience to the role. (Background in customer engagement and driving customer adoption.)
Have a Publishing background with SaaS experience is valued
Experience with products in product portfolio, or else similar products
Be fluent in English and have exceptional engagement abilities. This includes to both large and small audiences, virtually and in person. Presenting and training included
able to work comfortably in an international matrixed organization
Be a self-starter who is highly organized, has initiative and experienced problem-solving and Project management skills
Have fluency with technology, ability to trouble shoot and relevant product and basic/generic knowledge of wider Elsevier portfolio. This includes Microsoft Product Suite fluency
Able to Influence at high-level. Including the executive and end-user level
Company
Elsevier
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology. It is a sub-organization of RELX.
Founded in 1880
5001-10000 employees
H1B Sponsorship
Elsevier has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (17)
2023 (28)
2022 (46)
2021 (28)
2020 (19)
Funding
Current Stage
Late StageTotal Funding
unknown2003-09-01Private Equity
Leadership Team
Dan Olley
EVP & CTO - Elsevier
C
Catherine Thrift
CFO
Recent News
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2026-01-16
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2025-12-17
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