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PSI Services LLC · 5 hours ago

Client Success Director

United States

Full-time

Hybrid

Director/Executive

$95K/yr - $95K/yr

PSI Services LLC is dedicated to empowering individuals to achieve their dreams through trusted testing solutions. The Client Success Director is responsible for managing and growing client relationships, ensuring service delivery aligns with contractual commitments, and advocating for clients within the organization.

ConsultingEducationHigher Education

Responsibilities

Work to renew client contracts and to expand usage of services

Meet and exceed sales objectives for new business and retention

Be accountable for maintaining, reporting, and measuring data through Salesforce and other internal systems

Ensure contractual commitments and service level agreements are being met

Build relationships with the client's senior stakeholder to understand their initiatives

Conduct account reviews delivering ROI and insights to the client

Foster a positive client relationship by overseeing client requests, addressing issues, resolving escalations, and providing appropriate internal communications

Qualification

Account managementProgram managementProject managementSalesforceTechnology company experienceConsultingClient relationship managementAdaptability

Required

Bachelor's degree or related work experience may be considered

Strong previous experience in account management, program management, project management or consulting

Experience of working within a technology company or credentialing company or other high-growth culture

Proven ability to adapt and pivot to changes as part of an evolving product set

Benefits

401k/Pension/Retirement Plan - with country specific employer %

Enhanced PTO/Annual Leave

Medical insurance - country specific

Dental, Vision, Life and Short Term Disability for US

Flexible Spending Accounts - for the US

Medical Cashback plan covering vision, dental and income protection for UK

Employee Assistance Programme

Commitment and understanding of work/life balance

Dedicated DE&I group that drive core people initiatives

A culture of embracing wellness, including regular global initiatives

Access to supportive and professional mechanisms to help you plan for your future

Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities

Company

PSI Services LLC

Glassdoor3.8

PSI has over 70 years of experience providing worldwide testing solutions to corporations, federal and state government agencies, professional associations, certifying bodies and leading academic institutions.

Founded in 1946