Ping Identity · 12 hours ago
Technical Writer III
United States
Full-time
Remote
Mid, Senior Level
$96K/yr - $116K/yr
4+ years expPing Identity is a company dedicated to creating secure and seamless digital experiences for users. They are seeking a Technical Writer III to join their documentation team, where the role involves collaborating with experts to create and maintain user documentation for their identity and access management products.
GovernmentIdentity ManagementSecuritySoftware
Responsibilities
Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core administrator and end user documentation
Collaborate effectively with a globally distributed team and stakeholders across various time zones
Deliver clear, concise, and user-friendly documentation, catering specifically to the needs of IT administrators configuring and managing the product, and end-users leveraging its features
Investigate, research, and learn PingOne DaVinci and similar products, along with the standards they depend on, to ensure accurate and comprehensive documentation
Translate complex technical concepts related to identity verification, multi-factor authentication (MFA), and secure access into easily understandable content, including real-life examples and use cases relevant to PingID deployments
Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using IntelliJ IDE and Git (GitHub)
Follow the software development life cycle process closely to anticipate and ascertain documentation needs
Qualification
Required
At least 4-7+ years of technical writing experience
Proven experience documenting complex software, with a strong preference for identity and access management (IAM) applications or security products
Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
Ability to learn unfinished, new, complex software fast with little help
Prior experience or exposure to software development, including familiarity with Agile
Experience with Jira and Confluence or similar project management platforms
Strong understanding of the needs and workflows of both technical administrators and general end-users
Preferred
Documenting AI/ML concepts and their application in cybersecurity or identity verification
Building, installing, configuring, and debugging client and server software
Documenting IAM applications for power users and end users, particularly related to authentication flows or user provisioning
Familiarity documenting mobile apps, including experience with both iOS and Android user interfaces and platform-specific terminology
Direct experience with PingOne DaVinci, PingOne Protect, PingOne Verify, or other Ping Identity products
Benefits
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)
Company
Ping Identity
Ping Identity provides cloud-based identity management software for companies and government organizations.
1001-5000 employees
H1B Sponsorship
Ping Identity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (2)
2022 (3)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$128.35MKey Investors
Kohlberg Kravis RobertsAppian VenturesGeneral Catalyst
2022-08-03Acquired
2019-09-18IPO
2014-09-18Series F· $35M
Leadership Team
Andre Durand
Founder & CEO
Loren Russon
SVP of Product & Technology
Recent News
Best Information Security SIEM Tools, Software, Solutions & Vendors
2026-01-11
Company data provided by crunchbase