FNBO · 3 hours ago
Sr. Manager, Commercial Payments Implementations
Fort Collins, CO
Full-time
Hybrid
Senior Level
$82K/yr - $139K/yr
7+ years expFNBO is committed to the success of its employees and is seeking a Sr. Manager for Commercial Payments Implementations. This role is responsible for defining and executing the implementation strategy for Commercial Payments partners and clients, ensuring efficient onboarding and long-term client retention.
AccountingBankingFinanceFinancial ServicesMortgage
No H1B
Responsibilities
Provide senior leadership to the Commercial Payments Implementations organization, setting strategic direction, priorities, and performance expectations aligned to enterprise objectives
Lead, mentor, and develop implementation leads and specialists, building a scalable, high-performing organization capable of supporting growth across all Commercial Payments channels
Establish clear accountability frameworks, role clarity, and performance management standards to drive consistency, quality, and execution excellence
Own workforce planning, capacity modeling, and hiring strategy in partnership with leadership and HR to ensure appropriate coverage aligned to sales pipeline and portfolio needs
Drive succession planning and talent development to ensure leadership continuity and long-term organizational health
Define and own the enterprise implementation strategy for Commercial Payments, ensuring alignment with portfolio growth, product roadmap, and go-to-market priorities
Serve as a point of contact for Commercial Payments in partnership with Product and Onboarding teams to explore, design, and execute the digital onboarding tool strategy, including:
Defining implementation requirements and success criteria
Evaluating client and internal readiness
Influencing prioritization and roadmap decisions
Overseeing phased rollout, adoption, and performance outcomes
Partner with Product to ensure onboarding and implementation considerations are embedded early in product design, enhancements, and launches
Analyze performance data, client feedback, and operational metrics to identify trends, risks, and opportunities for improvement
Translate strategic initiatives into executable roadmaps, ensuring clear ownership, timelines, and cross-functional alignment
Own the end-to-end implementation lifecycle, ensuring implementation practices accelerate time-to-revenue, drive early adoption, and support strong downstream retention outcomes
Serve as the senior escalation point for complex, high-impact, or strategically sensitive client implementations
Champion a consultative onboarding approach that reinforces FNBO’s value proposition as a strategic Commercial Payments partner
Act as the implementation leader across cross-functional forums, partnering closely with Sales, Product, Credit, Risk, Legal, Operations, Technology, and Training teams
Serve as the voice of implementation and client readiness, advocating for operational feasibility, scalability, and client impact in enterprise decision-making
Establish governance and communication mechanisms to ensure consistent execution, prioritization, and accountability across teams
Own enterprise implementation KPIs, including cycle time, client readiness, adoption milestones, satisfaction, and post-implementation outcomes
Lead demand forecasting and capacity planning aligned to sales pipeline, portfolio growth, and strategic initiatives
Prepare executive-level reporting, insights, and recommendations for senior leadership to support strategic decision-making
Ensure implementation practices adhere to regulatory requirements, network rules, contractual obligations, and internal risk standards
Identify risks and lead mitigation strategies in partnership with Risk, Compliance, and Legal teams
Ensure appropriate controls and documentation are embedded within both traditional and digital onboarding models
Establish and govern best practices, standard operating procedures, and implementation frameworks across Commercial Payments
Stay informed of industry trends, emerging technologies, and competitive onboarding models to continuously evolve implementation strategy
Other Duties As Assigned By Leadership
Qualification
Required
Bachelor's Degree preferred (Finance, Business or other related field of study)
7+ years of experience in Commercial Payments, Treasury, Financial Services, or complex client onboarding environments, with at least 7 years of progressive leadership experience
Proven ability to lead and scale teams, manage leaders, and drive execution across multiple concurrent initiatives
Strong strategic, analytical, and operational acumen with the ability to translate strategy into executable plans
Excellent communication, presentation, and influencing skills, with demonstrated success partnering across cross-functional and senior stakeholder groups
Experience designing, implementing, and optimizing client onboarding, implementation, or lifecycle processes
Proficiency in CRM platforms and related operational tools (e.g., Salesforce)
Demonstrated ability to operate effectively in a fast-paced, evolving environment while balancing competing priorities
Strong problem-solving and decision-making skills, particularly in complex or ambiguous situations
Advanced project and program management capabilities across cross-functional initiatives
Commitment to delivering exceptional client and internal partner experiences
Ability to adapt quickly to changing business priorities and organizational needs
Willingness to travel for in-person meetings, client engagements, or team events as required
Preferred
Experience across Commercial Card, Treasury, Global Banking, Merchant, and/or FinTech environments
Knowledge of applicable credit card network rules, regulations, and compliance considerations
Experience working with Salesforce and related sales or onboarding platforms
Demonstrated experience supporting or leading digital onboarding or technology-enabled transformation initiatives
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Company
FNBO
FNBO is a financial organization that offers digital banking and accounting service and products for business and personal commercial needs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Spyers
Chief Technology Officer
Chris Inserra
CFO - Enterprise Technology Services
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