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MVR Digital · 1 day ago

Client Success Manager

United States

Full-time

Remote

Mid, Senior Level

$70K/yr - $85K/yr

4+ years exp

MVR Digital is a performance marketing agency recognized by Adweek as one of the Fastest Growing Agencies. They are seeking a Client Success Manager to own client relationships, develop media strategies, and analyze performance across channels for major accounts. This role involves strategic ownership and communication with clients to drive impactful marketing decisions.

AdvertisingDigital MarketingE-CommerceEmail MarketingMarketingMobile Advertising

Responsibilities

Develop and refine full-funnel marketing strategies across Meta, Google, TikTok, CTV, and email

Analyze cross-channel attribution and make budget allocation recommendations

Identify when campaigns need optimization versus when they need time to stabilize

Present strategic recommendations that balance short-term performance with long-term growth

Challenge client assumptions when data suggests a different path forward

Lead weekly strategy calls with founders, CMOs, and marketing directors

Translate complex attribution data, funnel metrics, and channel performance into clear business insights

Proactively flag issues before they become problems (and bring solutions, not just alerts)

Navigate difficult conversations about underperformance, budget constraints, or strategic pivots

Build trust through consistent strategic value, not just pleasant interactions

Monitor campaign performance across channels and identify optimization opportunities

Understand how attribution windows, conversion lag, and data delays affect reported metrics

Run independent analysis reports (80% without senior strategist involvement)

Create customized dashboards that surface the metrics clients actually care about

Connect marketing metrics to business outcomes (revenue, LTV, unit economics)

Work with media buyers to implement optimization recommendations

Partner with creative team on asset development and testing strategies

Coordinate with email marketing team on lifecycle campaigns and promotional calendars

Manage project timelines across creative, web development, and campaign launches

Ensure nothing falls through the cracks during high-intensity periods (Q4, product launches)

Qualification

Performance marketingMulti-channel attributionMeta AdsGoogle AdsConnected TV advertisingExcel/Google SheetsAnalytical rigorClient managementOperational disciplineStrategic thinkingCommunication excellence