Team Builder Recruiting · 3 days ago
Customer Success Manager
PA, West Lawn, US
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $110K/yr
5+ years expEberly Systems is a Pennsylvania-based Managed Service Provider that designs and manages IT systems for small and mid-sized businesses. The Customer Success Manager will serve as the primary relationship owner for business clients, leading onboarding and strategic planning while advocating for client needs and ensuring satisfaction.
Staffing & Recruiting
Responsibilities
Serve as the primary relationship owner and trusted advisor for a portfolio of business clients
Lead onboarding, quarterly business reviews, and strategic planning conversations
Understand each client's business goals and advocate for their needs internally
Advocate for clients internally, ensuring engineering, service, and sales teams stay aligned with client priorities and business value
Monitor client satisfaction and proactively address concerns or opportunities
Support renewals, licensing, and vendor coordination
Qualification
Required
5+ years in a client-facing role
IT services or a Managed Service Provider
Preferred
Familiarity with MSP tools
Benefits
Quarterly profit-sharing
Retirement Plan with a 3% company match
Paid vacation & holidays
Mileage reimbursement or access to a company car
Cell phone stipend
A paid workday to volunteer at a pre-approved non-profit each quarter
Weekly team meals, company parties & outings, a latte machine in the office, and more
Company
Team Builder Recruiting
Why Team Builder Recruiting? Growing companies need great people. Building great teams requires strategy, careful planning, vision and goals.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kristen Dressler
Founder & President
Company data provided by crunchbase