Dometic · 19 hours ago
HVAC Technical Service Representative
Ashland, VA 23005, USA
Full-time
Onsite
Entry Level
1+ years expDometic is a leading provider of innovative solutions for the boating industry, now seeking a passionate HVAC Technical Service Representative. This role involves providing technical advice to customers regarding the installation and operation of Dometic's air conditioning and refrigeration products.
Consumer ElectronicsConsumer GoodsElectronics
Responsibilities
Provide accurate technical assistance on Dometic core air conditioning and refrigeration products
Provide explanation of warranty process, collect complete information required and enter into system
Maintain well organized notes of each call
Follow through to ensure customer issue is resolved
Communicate to Quality and Engineering when a trending problem is recognized
Plan and execute activities to expand and strengthen knowledge of Dometic product and processes
Assist with field service and technical training sessions as required
Qualification
Required
High School graduate or equivalent
1 – 2 years of manufacturing or field service of air conditioning and refrigeration equipment
Comfortable with computers and navigating programs
EPA Clean Air 608 Type I and II certificate
Sound logic skills for working through diagnostics
Strong written and verbal communication skills
Exemplary standards of ethics, integrity, and accountability
High attention to detail and strong organizational skills
Patience and people skills to calm aggravated customers
Preferred
Good knowledge of basic air conditioning operation
Benefits
Medical/Dental/Vision Insurance
Employee Assistance Program (EAP)
Disability insurance (STD/LTD)
401 (k) with company match
PTO
Company defined holidays and two floating holidays for you to use as you choose
Paid maternity/paternity leave
Tuition assistance
Membership reimbursement (wholesale club and gym)
Employee discounts on our incredible products
Opportunities to make an impact
Company
Dometic
Dometic offers solutions for mobile living in the areas of various sectors such as food, hygiene, and security.
5001-10000 employees
H1B Sponsorship
Dometic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Hatem Haidar
CFO - Dometic Mobile Cooling Solutions
Heather Hauser
Talent Acquisition Partner
Recent News
2025-12-24
Inside INdiana Business
2025-12-12
2025-11-24
Company data provided by crunchbase