GuideIT ยท 2 days ago
Full-time IT Service Desk Associate-Hybrid
Plano, TX
Full-time
Hybrid
Entry Level
1+ years expGuideIT is a US based technology services company headquartered in Plano, Texas, focused on aligning technology with business outcomes. They are seeking a Full-time IT Service Desk Associate to provide comprehensive computer Service Desk support, including troubleshooting, installations, and maintenance, while delivering excellent customer service and end-user support.
Information TechnologyProfessional ServicesSoftware
Responsibilities
Provide first level technical support to end users for technology-related issues
Experience with Desktop Remote Control tools (i.e., Bomgar, LogMeIn, etc.)
Experience using an incident tracking system
Ensure proper documentation for each interaction and escalate when necessary
Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes
Provide support to investigate data anomalies to determine possible root causes
Provide solutions and/or recommendations to end user problems reported to Service Desk
Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes
As needed, provide support to coach/mentor system functional end user training
Interested in career advancement within the Information Technology career field
All candidates must be shift flexible. Night, weekend and/or holiday work will be required
Will be rated and reviewed in customer satisfaction surveys for delivery of service
Escalate issues to appropriate parties as necessary
Qualification
Required
1+ years of technical troubleshooting experience
Strong communication and interpersonal skills
Microsoft Operating Systems experience: 1+ years of Service Desk support experience in a Microsoft environment that includes Windows XP and Windows 7
Microsoft Office suites including Office 2003, Office 2007, Office 2010, Office 2013 and Office 365
Microsoft Applications: Microsoft Outlook, multiple versions
Experience with Dell, HP or Lenovo hardware (laptops/desktops/printers)
Experience with other applications such as Active Directory, MFA, etc
ITIL training and/or experience
Previous experience in a call center environment
Applied experience troubleshooting software and hardware issues on laptops, desktops, printers, mobile devices and phones
High school diploma and/or GED
Preferred
Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.)
Benefits
Competitive pay
Performance-based bonuses
401K with match
Health, dental and vision insurance coverage
Paid holidays
Paid time off for full-time employees
Company
GuideIT
GuideIT was founded by a group of five experienced business leaders who helped pioneer the IT outsourcing business.
201-500 employees
H1B Sponsorship
GuideIT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2014-02-04Private Equity
Leadership Team
Bob Kelly
Chief Financial Officer
Recent News
Company data provided by crunchbase