Field Operations Associate jobs in United States
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Serve Robotics · 1 day ago

Field Operations Associate

positionOrange County
timeFull-time
remoteOnsite
seniorityEntry Level
money$22/hr - $22/hr
date1+ years exp

Serve Robotics is reimagining how deliveries are made in urban environments with their autonomous sidewalk robots. The Operations Associate will ensure the reliable performance of these robots by assisting them in the field, performing light maintenance tasks, and collaborating with various teams to enhance operations.

Artificial Intelligence (AI)Food DeliveryLogisticsRobotics

Responsibilities

Maintain field readiness by supporting robots, ensuring timely response, coordination, and order fulfillment as business needs arise
Assist in deployment processes in line with deployment expectations, including preparation, inspection, cleaning and placement of robots
Track, document, and close escalation tickets while maintaining clear communication, constant updates, records, and supporting documentation
Operate company vehicles safely to facilitate the movement, recovery, or repositioning of robotic units as needed
Prioritize safety by adhering to company safety standards, escalating critical events appropriately, and ensuring personal well-being
Manage end-of-shift recovery by securing, charging, sanitizing, and accounting for all robotic assets and associated equipment
Ensure proper handling, maintenance, and storage of all company-issued tools, devices, and protective gear

Qualification

JiraLast-mile delivery experienceWork communication toolsCustomer engagementProblem-solving skillsOrganizational skillsCollaboration skills

Required

Valid drivers license
Comfortable driving mid-size utility vehicles as needed
Capable of lifting and maneuvering items weighing up to 50 pounds
Demonstrated ability to engage with customers in a professional setting
Willingness and ability to work flexible hours, including nights, weekends, and holidays, as operations require

Preferred

Experience with Jira
1 year of experience in last-mile delivery, robotics, or customer-facing industries, with direct customer-facing (field or service-based) experience
Experience using work communication tools (ie. Slack)
Strong organizational, collaboration, and problem-solving skills

Company

Serve Robotics

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Serve Robotics is an autonomous robotic delivery company that develops AI-powered sidewalk delivery robots.
dateFounded in 2021
location
Los Angeles, California, USA
people-size51-200 employees
web-link
http://www.serverobotics.com

Funding

Current Stage
Public Company
Total Funding
$394M
Key Investors
PostmatesNVIDIANeo
2025-10-10Post Ipo Equity· $100M
2025-01-07Post Ipo Equity· $80M
2024-12-01Post Ipo Equity· $86M

Leadership Team

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Ali Kashani
Co-founder & CEO
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Dmitry Demeshchuk
Co-Founder and VP of Software
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