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TIH · 10 hours ago

Customer Service Representative I

Fort Worth, TX

Full-time

Onsite

Entry Level

1+ years exp

TIH is a company seeking a Customer Service Representative I to provide effective customer service and administrative support. The role involves answering customer inquiries, solving problems, and maintaining business relationships with policyholders, agents, and claimants.

Insurance

Comp. & Benefits

Responsibilities

Answer inbound calls in order to identify customer needs, clarify information, research issues, and provide solutions/alternatives in a timely, efficient manner

Provide support and information to customers and agencies regarding policies, initiating policy endorsement changes, answering billing and rate-related questions, establishing first notice of loss (FNOL) claims and responding to other related queries. Communicate feedback via email and/or fax, as needed. If licensed, may explain policy coverage

Prepare and mail letters to customers, agents and mortgagees regarding topics such as policy suspension, change requests, and no loss affidavits. Document all conversations within the database in a detailed, factual, clear, and readable manner

Process policy payments, cancellations, rejected payments and nonsufficient fund items, ACH sweep payments, refunds and write-offs, and verify accuracy of same

Perform data entry for payments, cancellations, reinstatements, finance agreements, and account adjustments in sync with Company standards and best practices

Responsible for meeting personal/team qualitative and quantitative targets set by the department

Qualification

Customer service experienceInsurance knowledgeFluency in SpanishHigh school diplomaCommunication skills

Required

One year of related, applicable experience or training, specifically in customer service and/or insurance

High school diploma or general education degree (GED) equivalent

Preferred

Fluency in Spanish

May require license dependent on duties performed

Benefits

Medical, dental, vision, life, disability, and AD&D insurance

Tax-advantaged savings accounts

401(k) plan with company match

Generous paid time off programs, including company holidays, vacation and sick days, new parent leave

Restricted stock units and/or a deferred compensation plan

Company

TIH

TIH, the fifth largest insurance broker in the United States, offers highly consultative risk management services and nearly all types of coverage, including personal, small business, corporate, employee benefits, life and health, and title.

Founded in 1922

Charlotte, North Carolina, USA

5001-10000 employees