PENNYMAC · 1 day ago
Mortgage Retail Loan Associate
Roseville, CA
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $250K/yrPennymac is a specialty financial services firm focused on the production and servicing of U.S. mortgage loans. The Mortgage Loan Associate role offers a development opportunity to progress into a Licensed Loan Officer position, involving comprehensive sales training and customer service responsibilities related to mortgage loans.
BankingFinanceFinancial ServicesLendingMortgage
Responsibilities
Complete a minimum of 20 hours of pre-licensure education (PE)
Complete all required curriculum modules of the Training Program
Complete all assignments as an active participant, including role play, classroom sessions, interaction with existing Loan Officers and internal testing
Take and pass the NMLS Uniform State Test (UST) within three months as a requirement for continued employment
Once licensed, transition to a Mortgage Loan Officer and handle a high volume of inbound/outbound calls to assist both existing Pennymac customers and new customers
Identify customer needs and provide guidance on suitable product solutions
Advise and educate customers on home-buying or refinance processes
Recommend loan solutions to customers to improve their overall financial position
Assist applicants through the loan application process including reviewing disclosures and loan documents
Emphasize benefits of Pennymac’s offers and advantages to highlight how they are beneficial to the customer’s needs and provide appropriate rebuttal options as applicable
Manage pipeline activities while meeting production goals, compliance requirements and company guidelines in adherence with lending regulations
Provide a 'Best in Class' experience to every caller to represent the organization’s culture and values
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values
Qualification
Required
Complete a minimum of 20 hours of pre-licensure education (PE)
Complete all required curriculum modules of the Training Program
Complete all assignments as an active participant, including role play, classroom sessions, interaction with existing Loan Officers and internal testing
Take and pass the NMLS Uniform State Test (UST) within three months as a requirement for continued employment
Once licensed, transition to a Mortgage Loan Officer and handle a high volume of inbound/outbound calls to assist both existing Pennymac customers and new customers
Identify customer needs and provide guidance on suitable product solutions
Advise and educate customers on home-buying or refinance processes
Recommend loan solutions to customers to improve their overall financial position
Assist applicants through the loan application process including reviewing disclosures and loan documents
Emphasize benefits of Pennymac's offers and advantages to highlight how they are beneficial to the customer's needs and provide appropriate rebuttal options as applicable
Manage pipeline activities while meeting production goals, compliance requirements and company guidelines in adherence with lending regulations
Provide a 'Best in Class' experience to every caller to represent the organization's culture and values
Demonstrate behaviors which are aligned with the organization's desired culture and values
Excellent interpersonal, written, and verbal communication skills
Ability to multitask, work in a fast paced environment while navigating through different system applications and software
Excellent sense of responsibility and organization
Strong attention to detail and ability to work independently
Team-oriented attitude, collaborating well with others and eager to assist colleagues
Excellent critical thinking, problem solving and sound judgment skills
Preferred
Diverse work backgrounds and experience levels are welcome - prior lending experience is helpful but not required
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Company
PENNYMAC
Pennymac is a home loan lending company that offers financial services.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.33B2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M
Leadership Team
Amar Nadig
Senior Vice President of Enterprise Data
Kevin Ryan
Senior Managing Director and Chief Strategy Officer
Recent News
MarketScreener
2025-12-20
2025-12-16
2025-11-06
Company data provided by crunchbase