Advanced Recovery Systems, LLC · 19 hours ago
Call Center Logistics Coordinator
Winter Park, FL
Full-time
Onsite
Entry Level
1+ years expAdvanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, eating disorders and mental health issues. The Call Center Logistics Coordinator is responsible for scheduling incoming clients from the Call Center to the respective ARS facility, auditing pre-admission charts, and serving as a liaison between the Call Center and ARS facilities.
Health CareMedicalMental Health
Responsibilities
Maintain strict client confidentiality
Responsible for demonstrating a positive image of Advanced Recovery Systems
Documents information efficiently in CRM Salesforce
Coordinate with applicable ARS facility, travel information of incoming client
Ensure any changes to scheduled clients are provided to applicable ARS facility
Participate in morning strategy meeting for incoming clients
Execute congratulatory calls to scheduled consumers
Provide program information to prospective clients and families as needed
Conduct telephone conversations in a friendly and professional manner
Maintains clear communications with supervisors and co-workers
Follows all policy and procedures of Advanced Recovery Systems
Receives and screens visitors and / or telephone calls, providing general and specialized information about the facility
Work as a positive team member
Other duties as assigned by supervisor(s)
Participate in staff meetings as needed
Qualification
Required
High School Diploma or GED Required
A minimum of 1 year experience in a treatment setting, Substance Abuse/Recovery agency
Capable of answering calls promptly
Demonstrate first call resolution capabilities
Demonstrate the ability to conduct pre-admission assessment to determine the appropriateness of the admission
Capable of obtaining accurate insurance information
Knowledge of DCF guidelines
Knowledge of Joint Commission Standards
Knowledge of Drug-Free Workplace Policies
Demonstrates proficiency in communication and written skills
Time Management Skills
Familiar with community resources
Benefits
Paid Time Off: Up to 2 weeks of paid time off per year plus sick pay & holiday pay
Retirement: 401K + match
Insurance: Health, Vision, Dental, Life & Teladoc access
Matching HSA -up to $1500 a year contribution from the company to your HSA
Employee Referral Bonus you can earn up to $4,000
Company
Advanced Recovery Systems, LLC
We’re a physician-led behavioral healthcare company dedicated to providing evidence-based, expert care for addiction and mental health conditions.
Founded in 2013Fort Lauderdale, Florida, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mitchell Eisenberg
CEO
Hunter Mefford
Co-Chief Operating Officer
Recent News
Behavioral Health Business
2025-10-16
Research and Markets
2025-05-29
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