Inside Higher Ed · 1 week ago
Clinical Service Representative I - Department of Neurosurgery-New Patient Referrals
Gainesville, FL
Full-time
Onsite
New Grad, Entry Level
$16.25/hr - $18/hrThe University of Florida's Lillian S. Wells Department of Neurosurgery is hiring a full-time Clinical Service Representative I for their New Patient Referral Team. This role involves interacting with new neurosurgical patients, scheduling clinic appointments, and assisting with patient and physician communications.
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Responsibilities
Answering intake/referral phone line and routing patient's calls to the correct team member. Schedules patient appointments in scheduling system. Assists with calling patients and/or referring physicians with appointment dates and times, or to obtain additional or corrected information. Sends out new patient letters/packets, as needed. When required, responsible for taking an accurate, legible and complete phone message
Retrieves and distributes fax information sent from patients and referring physicians. Reviews in-house referrals sent through EPIC, including verifying that requests are complete, and requests further information, as required. Checks EPIC (Electronic Patient Record System) to ensure patient is new patient and not a return
Assists with generating medical record numbers for new patients. Assists other team members by calling insurance carriers or using on-line services to verify patient's medical insurance including dates of service, co-pays, deductibles and provider participation. As needed, obtains from the PCP (primary care physician) an authorization number or contacts insurance carrier to obtain
Responsible for filing pending referrals in alpha sequence
Qualification
Required
High school diploma or equivalent
Preferred
Customer service experience
Knowledgeable of phone etiquette
Epic experience
Knowledge of medical terminology
Demonstrated organizational skills
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
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