Five-Star AudioVisual · 2 days ago
Director of Sales - Rancho Palos Verdes, CA (110)
Rancho Palos Verdes, CA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expFive-Star AudioVisual is a leading provider of cutting-edge event technologies, including audio, video and lighting solutions. The Director of Sales is responsible for managing event production, training staff, developing client relationships, and ensuring successful execution of audiovisual services for various events.
Event ManagementEventsRental
Responsibilities
Train assigned new Directors, Assistant Directors, and Event Producers for new properties. Training topics include but are not limited to: Sales Process, Experiential Production Techniques, CRM use, Pricing Strategies, Quotations, Property and Client Communication, Public Relations, Forecasting
Maximizes revenues by utilizing a consultation process with clients and guests. Will lead the development of assigned property staff rev max strategies
Communicate by telephone and written correspondence to determine the clients needs
Works closely with hotel sales staff and others to develop relationships for upcoming conventions and meetings
For new property openings, Executive Event Producer will set up sales process and tools, develop communication channels, gain access to booking software and reports
Works closely with the audiovisual team members when consulting with clients on selection, reservation, and acquisition of audiovisual equipment and services
Uses customized meeting diagrams and Five-Star Audio Visuals computerized billing system and marketing materials to create and deliver sales presentations detailing equipment, service prices and labor quotations
Develops and enhances relationship with hotel sales and convention services personnel. Often serves as the main Five-Star representative at the groups arrival
Negotiate directly with clients when necessary on costs to ensure that no audiovisual business is lost due to pricing
Minimizes service challenges through advance client contract consulting, anticipating needs, and consulting with operations team
Produce and consult clients on event materials in accordance with guest needs and goals including, marketing, directional signage, presentation materials, selection of environment enhancements to improve ROI
Supervise execution to ensure final product meets the expectations of Five-Star and the Client
Establish and maintain CRM and sales files to track all future bookings
Develop and maintain long-term relationships with VIP/repeat hotel clients
Attends site inspections and pre-and post-event meetings
Create and review final billing directly with client and obtain approval of all audiovisual charges
Follow up with all clients through thank you letters and post event service evaluations
Follow and act in accordance with all company rules and policies in regard to general operation of the company, including but not limited to sales and promotional policies, procedures and specific company rules
Maintaining a high level of professional appearance, demeanor, ethics and image of self
Champions and supports Five-Star performance characteristics and mission statement
Other related duties and special projects as required or assigned
Qualification
Required
Direct experience with related customer service responsibilities
Proven experience in developing positive customer relationships and seeking ways to increase customer satisfaction and loyalty
Possesses excellent organizational skills and the ability to manage multiple tasks in high volume environment
Possesses the skills and knowledge necessary to capture new business for the organization by actively researching client organizations through a variety of resources
Proactively listens and clarifies customers needs and continually following up in meeting customers needs while maximizing profits
Understands the local market and demonstrates the ability to handle objections and competition
Understands customers needs intimately and matches them to the appropriate services and products
Has the ability to grasp the customers perspective while acting as a trusted advisor
Encourages and supports the ongoing development and education of individuals in the profit center
Exhibits well-developed communication skills, both oral and written; is clear, concise, sincere and persuasive
Models leadership qualities, assists in the development of others, and offers feedback and timely coaching
Pursues sales goals beyond what is required or expected of him/her
Minimum of 5 years experience in the audiovisual industry
Advanced knowledge and experience with audiovisual setups and strikes
Exceptional customer service or hospitality experience required
Valid Driver's License and a clean driving record are required to operate company vehicle
Required Technical Skills (Minimum): Audio - microphones, speakers, sound systems, channel mixers, etc
Required Technical Skills (Minimum): Video - LCD, LED, projectors, screens, monitors, etc
Required Technical Skills (Minimum): Lighting - Decor, traditional and intelligent fixtures, basic lighting kits, stage lighting, etc
Required Technical Skills (Minimum): Computers - Advanced knowledge on PC and Mac software
Preferred
Certification in audiovisual technology or related courses
Benefits
401(k) with matching
Roth 401(k) with matching
Medical, Dental, and Vision Insurance
Health savings account
Life insurance
Paid sick time
Vacation time
Company paid holidays
Company
Five-Star AudioVisual
Five-Star AudioVisual offers hotel event production and technology services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-02-17
Company data provided by crunchbase