Towson University · 19 hours ago
IT Support Associate
Towson, MD
Full-time
Onsite
Entry Level
$57K/yr - $57K/yr
2+ years expTowson University is a top-100 public university located north of Baltimore, seeking an IT Support Associate to provide technical support for Dining Services point of sale equipment. The role involves diagnosing hardware and networking issues, working with various food ordering systems, and acting as a liaison between Auxiliary Services and IT.
EducationUniversities
Responsibilities
Provides technical support (hardware and software) to the university for all Dining Services point of sale equipment (Infor) and assorted peripherals. Issues may be reported via the Zoho Help Desk system, emails, and/or phone calls and are acted upon and resolved accordingly
Diagnosis hardware and networking issues, and replaces equipment around campus (dining halls, retail locations, concession stands) as needed
Provides hardware support for Grubhub's mobile food ordering system, as well as Starship's autonomous delivery food robots. Support for Dining Services may be required at events where Onecard is accepted for dining purchases
Acts as a liaison between Auxiliary Services and OTS
Qualification
Required
High School Diploma or GED and two years experience with the types of hardware and software to be supported, one year of which included user support, user training, and/or programming
Thorough knowledge of point of sale registers, tablets, workstations, laptops, printers, computer peripherals, and specific software used within Auxiliary Services
Ability to analyze and solve problems that arise daily
Ability to make decisions that better the university
Ability to communicate effectively both orally and in writing with all types of users; to work effectively with clients and other IT professionals; to provide guidance and instruction to users
Benefits
Full University benefits
Annual leave
Up to 17 holidays
Personal and sick days
Excellent health, life, and retirement plans
Tuition remission
A variety of great perks and discounts
Company
Towson University
Towson University is a post secondary educational institution offering undergraduate and graduate studies.
1001-5000 employees
H1B Sponsorship
Towson University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (15)
2022 (16)
2021 (17)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$1.01MKey Investors
GRAMMY Museum
2022-06-28Grant· $0.01M
2017-06-14Grant· $1M
Leadership Team
Patrick McQuown
Executive Director - Entrepreneurship and Founder of The StarTUp
Recent News
2025-10-03
Maryland Daily Record
2025-09-27
2025-09-15
Company data provided by crunchbase