Apply on Employer Site

Velera · 1 month ago

Intern - Contact Center Pricing Analyst - Remote

United States

Internship

Remote

Intern

$21/hr - $22/hr

Start in 2026 Summer

Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Contact Center Pricing Analyst Intern will support the contact center contracts and billing operations team by assessing current clients, reviewing pricing data, and partnering with leadership to define target rates and evaluate revenue impact.

CreditFinTechManagement Consulting

No H1B

Responsibilities

Assess current Contact Center clients whose rates fall below the target goal

Review pricing data to develop strategic recommendations

Partner with leadership to define target rack rates and evaluate revenue impact of aligning clients to those rates

Contribute to designing a scalable renewal framework that supports enterprise objectives

Daily touch base with mentor to review data and progress on project

Percentage of time would reduce as intern becomes familiar with the data and expectations

About 50-70% the day would be spent working independently with access available for questions via Teams if needed

Weekly one on ones with manager Twice monthly team meetings with team

Excel - intermediate level, ability to analyze medium to large sets of data

Analysis - ability to take data, analyze the information and make recommendations for action

Perform all other duties as assigned

Qualification

Excel - intermediate levelData analysisMS Office SuiteCritical thinkingPassion for learningVerbal communicationWritten communicationOrganizational skillsProblem-solvingCollaboration skillsAdaptability