Elsevier · 1 day ago
Customer Success Manager I, Clinical Solutions
Georgia, United States
Full-time
Hybrid
Entry, Mid Level
$59K/yr - $99K/yr
1+ years expElsevier is a leading provider of information solutions for the healthcare industry, and they are seeking a Customer Success Manager I to ensure satisfaction, retention, and growth for their Clinical Solutions portfolio. The role involves leading post-implementation engagement and supporting customers in achieving strategic outcomes through collaboration and expert guidance.
ContentContent DiscoveryDeliveryHealth CareInformation ServicesInformation TechnologyPublishing
Responsibilities
Build and maintain strong, trusted relationships with customers to support their long-term success
Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes
Support account growth by surfacing potential opportunities and contributing to renewal planning
Share customer perspectives internally to help inform product and content enhancements
Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
Participate in customer and internal leadership discussions as appropriate
Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives
Qualification
Required
Background in Nursing, Health Administration, Informatics, or a related field preferred
Have 1–3 years of experience in a SaaS or healthcare-related environment (preferred)
Possess basic understanding of subscription-based business models and the customer lifecycle
Have experience with customer engagement, adoption strategies, and relationship management
Be proficient in use of CRM systems, Microsoft Office Suite, and other customer-facing tools
Demonstrate knowledge of digital health solutions or similar enterprise technologies; publishing experience a plus
Be skilled in interpreting data to identify trends and support customer success strategies
Have excellent in-person facilitation, presentation, and influencing skills
Fluency in English required, Arabic, Spanish, or Portuguese a plus
Have excellent organizational skills and effective problem solving abilities
Willing to travel to client sites as needed
Company
Elsevier
Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology. It is a sub-organization of RELX.
5001-10000 employees
H1B Sponsorship
Elsevier has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (17)
2023 (28)
2022 (46)
2021 (28)
2020 (19)
Funding
Current Stage
Late StageTotal Funding
unknown2003-09-01Private Equity
Leadership Team
Dan Olley
EVP & CTO - Elsevier
C
Catherine Thrift
CFO
Recent News
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2025-12-17
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