City of New York ยท 1 day ago
Associate Site Administrator
Queens, NY
Full-time
Onsite
Mid Level
$75K/yr - $80K/yr
4+ years expCity of New York is seeking an Associate Site Administrator to manage the Parks Information Technology and Telecommunications worksite. The role involves troubleshooting computer operations, providing workstation support, and conducting hardware and software installations.
GovernmentLegalPublic Relations
Responsibilities
Under supervision, with latitude for independent initiative and judgment, responsible for the general management of the Parks Information Technology and Telecommunications (ITT) worksite
Troubleshoot, diagnose and resolve computer operations
Provide workstation support to desktop users
Conduct hardware and software installations
Respond to escalated requests for assistance in a timely manner
Perform follow-up on existing and closed work orders. When necessary, serve as a point of escalation to address customer concerns and prioritize workflow
Float to cover vacancies at other Site Administrator locations
Qualification
Required
A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations
A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations
Education and/or experience which is equivalent to '1' or '2' above
Preferred
At least four years of experience in an ITT field capacity
Strong communication skills
Excellent communication, organizational and customer service skills
Strong knowledge and understanding of Windows desktop OS, Outlook and Parks Programs
Wiring knowledge (running and making CATS/6 patch cables) and a basic understanding of Ethernet hubs and switches
Working knowledge of IP routing, DNS, DHCP, LDAP, and Active Directory
Ability to effectively prioritize and execute tasks in a high-pressure environment
Familiarity with the Parks network and applications
Ability to work evenings and weekends when necessary
A driver license valid in New York State
Benefits
Public Service Loan Forgiveness
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
Recent News
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