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SciTec · 7 hours ago

Help Desk Technician

El Segundo, CA

Full-time

Onsite

New Grad, Entry Level

$57K/yr - $70K/yr

SciTec, Inc. is a dynamic business focused on advanced sensor data processing technologies for National Security and Defense. The Help Desk Technician will serve as the primary on-site IT presence, providing Tier 1 support, managing IT assets, and collaborating with remote IT teammates to ensure effective service delivery.

AerospaceConsultingInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Delivering support by using SciTec's help desk ticket system through JIRA software. End user requests are generated through tickets and communication regarding ticket status is delivered through

Installing, updating, and evaluating new software and hardware, and running tests to ensure compatibility of software with OS, etc

Serve as the on-site point of contact for Tier 1 IT support at the satellite office, owning local triage, incident response, and routine service requests

Collaborate daily with remote IT teammates via chat/voice/video to coordinate work, share status updates, and resolve issues efficiently

Proactively identify local office IT needs (hardware lifecycle, spares, common issues, training gaps) and communicate recommendations to the larger IT team

Providing technical support to users, both in-house and remote, and troubleshooting computer problems. (e.g. maintaining email distribution lists, creating new lists, resetting password, installing workstations on desktops)

Manage on-site IT assets (imaging/deployment, swaps, RMA coordination, shipping/receiving, secure disposal) and keep inventory records current

Implementing and maintaining security standards, policies, and procedures, and monitoring security certificates

Instructing users on information system procedures, and how to properly use IT resources

Collecting, and summarizing information to prepare project status reports, and identifying and resolving project issues

Other duties as assigned

Be the "hands and eyes" for the remote IT team: rack/stack simple equipment, cable checks, swap peripherals, validate connectivity, collect logs/screenshots

Set up new hires locally (workstation deployment, peripherals, account access verification) while coordinating with remote teammates for approvals/steps

Maintain a small local stock of critical spares (laptops, docks, keyboards, mice, adapters) and recommend reorder points

Coordinate shipping to/from other offices for repairs or replacements and track chain-of-custody for equipment

Communicate with users and stakeholders on ticket progress, ETA expectations, and post-resolution follow-ups to ensure satisfaction

Provide hardware troubleshooting

Resolve login difficulties

Identify and help resolve performance issues

Perform software installation and updates

Troubleshoot printer problems

Help prevent data loss

Help grow knowledge base via documentation

Help with scheduled maintenance updates

Handle support and manage ticket queue

Perform discovery of facts and symptoms for IT issues before escalation

Troubleshoot and resolve dns, networks, and application access issues

Qualification

Linux command lineWindows 10 & 11RHELActive DirectoryCompTIA certificationsCloud computingNetwork administrationCustomer serviceTime managementDetail orientedTeam orientedEffective communication

Required

U.S. citizenship is required to obtain and keep a security clearance

Applicants will need to obtain and maintain a DoD security clearance

Comfortable working independently as the primary on-site IT resource, with strong time management and follow-through

Proficient in Linux command line

Good understanding of computer systems, operating systems (Windows 10 & 11, RHEL), software, and devices

Ability to communicate effectively with customers, both verbally and in writing

Patient and friendly, with a commitment to providing excellent customer service

Ability to diagnose and resolve basic computer technical issues with the ability to break down technological processes and provide clear, step-by-step instructions

Ability to read and interpret code

Versatile, flexible, and willing to work in a dynamic environment with rapidly changing priorities

Team oriented; there to help others and take on tasks in the spirit of collaboration

Proficient with Google and able to research and troubleshoot issues

Ability to obtain and maintain a DoD security clearance

Detail oriented