Riverside Transport, Inc. ยท 23 hours ago
Help Desk Support
Kansas City, KS
Full-time
Onsite
Entry Level
1+ years expRiverside Transport, Inc. is seeking a Help Desk Support I to join their IT department. The role involves providing excellent customer service to support over 300 employees by troubleshooting technical issues and maintaining IT hardware.
Customer ServiceDeliveryLogisticsTransportation
Responsibilities
Utilize ticketing system to document issue status and resolution
Setup and image PCs for deployment
Support Windows OS
Installing, configuring and troubleshooting systems, printers and desktop/laptop components
Provide support and installation of software applications
Assist in maintaining an inventory of IT hardware
Use remote access software to troubleshoot technical problems
Troubleshoot basic network connectivity issues
Assist in troubleshooting and configuring phone system settings
Assist with basic Android tablet troubleshooting
Assist with general printer maintenance, configuration, and troubleshooting
Rotational on-call support
Provide support via deskside, email, and phone
Additional duties and projects as needed
Qualification
Required
High school diploma or G.E.D
1-2 years of experience or its equivalent formal training preferred but not required
Comfortable working within a team environment and/or independently
Self-starter with ability to manage time effectively and complete required projects on time
Ability to identify the elements of a situation/ability to visualize, articulate and solve problems
Attention to detail
Excellent communication skills with the ability to communicate highly technical information to both technical and non-technical audiences
A desire to learn and excel
Preferred
Remedy experience a plus
Company
Riverside Transport, Inc.
Riverside Transport Inc.
1001-5000 employees
H1B Sponsorship
Riverside Transport, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Kelly C.
Chief Financial Officer
Brian Hedge
Chief Operating Officer
Company data provided by crunchbase