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LexisNexis · 2 days ago

Sales Support Administrator (SSA)

Miamisburg, OH

Full-time

Onsite

Entry Level

$40K/yr - $67K/yr

1+ years exp

LexisNexis is a global provider of information-based analytics and decision tools for professional and business customers. The Sales Support Administrator (SSA) provides operational support to the Small Law field sales organization, collaborating with various teams to enhance efficiency and responsiveness in customer service and sales operations.

AccountingLegalRisk ManagementSoftware

Responsibilities

Support key metrics tracking, reporting, and analysis to provide visibility into field sales performance and operational effectiveness

Coordinate operational activities and maintain accurate records related to customer accounts, contract tracking, and field sales support to ensure timely follow-through

Provide timely follow-up on customer and field requests—including billing inquiries, credentialing, training coordination, and issue resolution—serving as a central point of contact for internal and external inquiries

Record and maintain account information in internal systems, ensuring data accuracy and consistency across CRM and reporting tools

Collaborate with field sales and cross-functional teams (Finance, Operations, IT, HR, etc.) to resolve issues, streamline processes, and improve efficiency

Coordinate Sales team handoffs and related administrative steps to ensure smooth transitions from the onboarding process to the retention team, and consistent customer support

Other duties as assigned