Vertical Screen, Inc. · 15 hours ago
Call Center Representative - Client Services
US-PA-Warminster
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrVertical Screen, Inc. is a leading applicant screening firm that prides itself on its innovative technology and collaborative team culture. The Customer Service Representative will provide support by troubleshooting and responding to user requests via phone, chat, or email, ensuring a high level of client satisfaction.
Security
Responsibilities
Provide client support on a wide range of items
Respond to external or internal user requests for service and determine nature and extent of support needed
Provide support or refer to the appropriate staff member
Respond to client issues of all kind via phone, chat and email
Provide both “Tier 1” and “Tier 2” level of software support, training, and troubleshooting over the phone for clients, applicants and vendors
Respond to internal or external user requests for service and determine nature and extent of support needed
Provide support or refers to the appropriate staff member
Respond to software problems on site or over the phone, chat and/or email
Investigate error messages and determine resolution
Train users in startup, basic, and advanced use of our websites
Provide timely and accurate information to incoming client requests
Process client orders/changes according to established department policies and procedures
Qualification
Required
Strong time management and organizational skills
Proficiency in M.S. Office Suite including Outlook, Word, and Excel
Must be detail oriented
Must have excellent oral and written communication skills
Must have strong telephone skills and be able to work with a diverse population
Must be able to maintain confidential information and follow procedures for work processing
Must be able to manage multiple tasks or projects
The candidate we are seeking will have at minimum a high school diploma or equivalent
Benefits
Medical, dental and vision coverage with spouse/family coverage options
401K plan with generous company match
Flexible spending accounts
Voluntary insurance coverage plans (life, disability, etc.)
Paid lunch breaks
Paid time off
Paid holidays
Paid training program/ Internal employee development
Overtime options available
Casual dress code
Flexible work schedules
RushBus scheduled service from Septa Bus Route 22 and Regional Rail
Employee referral bonus program
Discounts through partnerships & neighborhood business programs
Company
Vertical Screen, Inc.
Vertical Screen, Inc. is one of the world's leading applicant screening firms.
Founded in 1989
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Neha Badheka, M.D.
Chief Medical Review Officer
Sadeq Khan
Chief Privacy Officer
Company data provided by crunchbase