Roche Bros. Supermarkets · 1 day ago
Floral Manager
US-MA-Needham
Full-time
Onsite
Mid Level
$21.70/hr - $28.20/hrRoche Bros. Supermarkets is a grocery store chain seeking a Floral Manager to lead the floral department. The role involves planning, organizing, and optimizing resources to provide high-quality merchandise while ensuring excellent customer service and achieving sales goals.
CateringFood and BeverageRecipes
No H1B
Responsibilities
Provide an open door atmosphere conducive to high associate morale and excellent customer service
Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO)
Commit to the “Golden Rule” and working with all associates to build a strong floral team
Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner
Ensure the department achieves the standards of performance as outlined in the work and merchandising plan
Communicate needs and problems to the store manager or other department as needed
Plan work schedules and breaks to achieve maximum department coverage; achieve payroll consistently by scheduling within budget
Account for inventory, security and expense control of the department; maintain accurate records of receiving, invoices, waste control, etc
Resolve customer complaints to the full satisfaction of the customer
Achieve and maintain department’s merchandising goals and standards in cooperation with store manager and department merchandisers and buyers (such as gross profit, presentation, etc.)
Ensure all new department associates receive proper review and job descriptions, goals, and objectives
Ensure fair and consistent treatment in administering discipline to promote high associate morale
Design and put together floral arrangements for all occasions, including weddings and special occasions
Ensure that all products are accurately priced, and that it scans at the register
Ensure accurate ordering; receive, process, rotate, display and store product deliveries to assure quality control
Keep all floral merchandise rotated in accordance with company policy and product code dates and always makes use of the oldest products first (first in, first out)
Place customer special orders in person and over the phone
Be knowledgeable about floral products and offer suggestions for cut flowers and plant care, and floral arrangements
Ensure the department is merchandised in accordance with the needs of the community, and with cooperation with store manager and merchandisers and buyers
Conduct weekly sales meetings with associates to establish merchandising, sales and profit objectives
Possess good communication skills and the ability to conduct and facilitate department meetings
Individual and department completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department
Respond timely to all department mail; prepare, analyze and maintain department reports and records
Perform proper plant care maintenance for both inside and outside product (i.e., watering and trimming foliage and blooms on potted plants, etc.)
Monitor cooler and display area temperature to ensure product quality; report refrigeration failure immediately
Participate actively in the control of shrink by keeping accurate records of product dumped, lost, or damaged, and minimizing waste on product and supplies
Exercise proper safety practices when lifting or moving product or using equipment, and have ability to operate department equipment and tools
Practice the “Cleaner’s Creed” and proper sanitation procedures
Keep back room/supply area, coolers and display cases organized and clean
Ensure compliance with company policies and procedures (thus compliance with all state and federal laws applicable to our industry)
Assist with the daily inventory
Inflate balloons, hang up signs, and decorate the department to fit the current season
Monitor the cooler and display cases for correct temperature to assure product quality
Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement
Other duties assigned by management
Qualification
Required
Must be 18 years of age with High School diploma or equivalent
Successful experience in floral operations (i.e., merchandising, ordering, inventorying, and pricing)
Complete training in the floral operations
Ability to display initiative and work with limited supervision
Basic computer skills
Completed core requirements check list
Ability to work at multiple store locations as needed
Must be able to read, write, speak, and understand English, with the ability to follow instructions
Ability to work at multiple store locations as needs and a scheduled based on the business needs of the stores
Authorized to work within the U.S
Company
Roche Bros. Supermarkets
At Roche Bros., having you as a happy shopper is our highest ambition! We believe in quality products and a great experience.
Founded in 1952
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Sullivan
Chief Financial Officer
Recent News
2025-08-13
BostonGlobe.com
2024-11-02
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