Customer Account Manager jobs in United States
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Tjoapack · 5 days ago

Customer Account Manager

positionClinton, TN
timeFull-time
remoteOnsite
seniorityMid Level

Tjoapack is a global contract packaging organization specializing in pharmaceutical packaging and supply chain management. The Customer Account Manager will serve as the primary contact for assigned customers, ensuring a seamless customer experience by managing relationships, coordinating operations, and supporting commercial activities.

Packaging ServicesPharmaceutical

Responsibilities

Serve as the primary contact for assigned customers
Build strong partnerships focused on long-term success and satisfaction
Lead Business Review Meetings (BRMs) and ongoing customer communications
Evaluate and administer customer forecasts
Own sales orders and support bulk and production order management
Allocate customer-owned bulk or semi-finished goods and generate allocation documentation
Review pricing and quotations for accuracy and correctness
Maintain general financial oversight for assigned accounts
Support ancillary services management
Manage minor customer-driven changes (e.g., label copy updates, packaging instructions)
Collaborate with internal SMEs to define requirements and timelines
Support new product implementations and customer initiatives
Support customer and supplier compliance initiatives
Identify risks and proactively communicate impacts to internal teams
Participate in continuous improvement efforts, including RCA, CAPA, change control, and risk assessments as applicable

Qualification

Customer service experiencePharmaceutical operations knowledgeERP systems (SAP/QAD)Analytical skillsMicrosoft Teams proficiencyPlanning skillsMultitasking skillsCommunication skillsOrganizational skills

Required

Bachelor's degree preferred, or High School Diploma with relevant experience
Experience in customer service, account management, or a related role
Familiarity with pharmaceutical operations and cGMP/cGDP environments
Strong organizational, planning, and multitasking skills
Excellent verbal and written communication skills
Strong analytical skills with attention to detail
Proficiency in Microsoft Teams, Word, and Excel
Experience with ERP systems (SAP or QAD preferred)
Ability to perform well in a fast-paced, deadline-driven environment

Benefits

Competitive compensation and benefits package.
Opportunities for professional growth within a global pharmaceutical organization.

Company

Tjoapack

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Tjoapack is a contract packaging organisation which specialises in developing innovative primary & secondary packaging.
dateFounded in 1989
location
Leur, Gelderland, NLD
people-size201-500 employees
web-link
https://tjoapack.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Craig Davis
Chief Financial Officer
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Recent News

Packaging-Gateway.com
Tjoapack adds automated bottle packaging line at Dutch facility
2026-01-15
PharmiWeb
Tjoapack announces major US expansion to improve its packaging and logistics capabilities
2025-12-11
PharmiWeb
Tjoapack launches innovative Customer Dashboard to enhance collaboration
2025-04-16
Company data provided by crunchbase