Asian Health Services · 4 hours ago
Dental Service Representative (Cantonese)
Oakland, CA
Full-time
Onsite
Entry Level
$28.87/hr - $30.13/hr
2+ years expAsian Health Services provides comprehensive medical, dental, and behavioral health services to a diverse patient population. The Dental Service Representative is responsible for managing patient schedules, performing reception duties, and ensuring accurate billing and record-keeping in a dental clinic environment.
DentalHealth CareMedicalNon ProfitNutritionService IndustrySocial
Responsibilities
Assembling and confirming patient schedule, make appointment reminder calls
Perform clinic reception duties: greet and register patients, answer phones, screen calls, and take messages
Use the computerized Dentrix system and manual system to create and update patient records for bookkeeping, billing, and scheduling appointments
Prepare patient records and verify Member Services Department eligibility and/or medical clinic authorization
Undertakes all pre-authorization of treatment procedures with insurance or payors
Give patients estimates of treatment making sure to communicate in a clear, understandable, and respectful manner
With appropriate instruction, provide out-of-clinic referrals and follow-ups
Perform patient billing tasks that include timely electronic and manual processing of billable services, posting payments, reconciling or adjusting patient accounts, and transmissions of claims to insurances and third-party payors, etc
Responsible to receive payments and accurate and secure bookkeeping duties at the front desk. Ensure safekeeping and timely submission of cash collection to the Fiscal department
Perform administrative and clerical services like processing incoming/outgoing mail and inter-office communications and notices, fax and copying
Provide other support or assistance to other staff as requested, when appropriate, and if time allows, such as language interpretation, etc
Foster an environment that promotes trust and cooperation among patients and staff
Implement and enforce clinic policies and procedures, including maintenance of patient confidentiality
Attend staff, department, and AHS general membership meetings
Assist in agency advocacy and outreach activities, serve on ad hoc committees, and attend AHS organizational events, as requested and when duties allow
Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency
Qualification
Required
Must show proof of high school diploma
Must show a strong willingness to learn and be trained in the requirements of a dental clinic work environment
Bilingual/bicultural in an Asian language - Cantonese
Preferred
Minimum of two years of work experience in dental office front desk duties that include insurance eligibility verification, treatment pre-authorization, and patient billing
Some training in dental or medical terminology, preferably some formal training in dental assisting
Bilingual in English and any Asian Language strongly desired
Benefits
Medical, Dental & Vision premiums 100% paid by AHS
Acupuncture & Chiropractic coverage
12 Vacation Days
12 Sick Days
12 Holidays + 3 Floating Holidays
3% 403(b) Employer Contribution + up to 2% Employee Match
Commuter Benefits
Flexible Spending Account (FSA) & Dependent Care Assistance
Long-Term Disability Insurance
Company
Asian Health Services
Asian Health Services provides medical, dental, and behavioral healthcare for underserved.
201-500 employees
H1B Sponsorship
Asian Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (5)
2022 (3)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$0.15MKey Investors
Blue Shield of CaliforniaCDA Foundation
2025-04-23Grant
2024-03-18Grant
2021-12-15Grant· $0.15M
Leadership Team
Julia Liou
Chief Executive Officer
Daveena Ma, MD
Associate Chief Medical Officer
Recent News
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