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Workforce Opportunity Services · 15 hours ago

Power BI Technical Support Specialist

US-TX-Farmers Branch

Full-time

Hybrid

Entry Level

$25/hr - $28/hr

1+ years exp

Workforce Opportunity Services (WOS) is a nonprofit organization focused on developing the skills of individuals who may lack access to career opportunities. They are seeking a Power BI Technical Support Specialist to provide Tier II support for enterprise reporting and analytics solutions using Power BI, assisting users with troubleshooting, enhancements, and best practices.

CommunitiesNon Profit

Responsibilities

Provide Tier II technical support for Power BI, including datasets, data models, reports, dashboards, gateways, and related analytics solutions, leveraging IS resources and escalating Tier III issues as needed

Monitor and support daily data refreshes and integrations between internal and external data sources used by Power BI. Escalate and communicate issues as needed

Assist in completing configuration changes, dataset adjustments, DAX modifications, Power Query (M) updates, and report changes when requested by end users and approved by product owners

Assist in developing new Power BI reports, dashboards, and semantic models under the direction of BI developers, including supporting self-service BI users and working directly with Product Owners to build standardized templates and department or enterprise-level analytics solutions

Assist in developing and distributing end user communications, such as Knowledge Base Articles and FAQs on SharePoint help sites, providing a consistent communications channel and self-service options to the user community related to Power BI usage and best practices

Assist in developing Power BI training materials and programs

Perform training for users on supported Power BI capabilities, including report usage, self-service analytics, and data interpretation

Execute unit testing for new Power BI reports, datasets, data models, and enhancements, ensuring that testing evidence is documented for change management purposes

Perform other duties as necessary

Qualification

Power BIDAXPower Query (M)SharePoint OnlineData modelingCustomer ServiceAnalytical skillsTroubleshooting skillsCommunication skillsInterpersonal skills

Required

Bachelor's degree in computer science, computer information systems or related field and minimum of 1 year of work experience or an equivalent combination of education and experience

Customer Service experience

Ability to effectively operate in a multi-tasking environment

General knowledge of application lifecycle processes, especially related to Power BI solutions, datasets, reports, and semantic models

Ability to understand user reporting and analytics requirements and provide appropriate recommendations or solutions using Power BI

Strong interpersonal, analytical, troubleshooting, and communication skills demonstrated in a professional and effective manner

Self-starter who uses an effective thought process or methodology to determine priorities, set goals, and create a plan for completing projects or tasks

Preferred

Experience with SharePoint Online, including creating sites, lists, libraries, and managing permissions, particularly as it relates to hosting and sharing Power BI content

Experience with Microsoft 365 applications, including SharePoint, OneDrive, Teams, Planner, Outlook, Power BI, Viva Engage (Yammer), Forms, Stream, and To Do, with an emphasis on Power BI integration and collaboration

Basic understanding of cloud-based analytics and data platforms, including data sources commonly used with Power BI

Basic understanding of DAX, Power Query (M), or similar query and expression languages

Basic understanding of data modeling concepts, data relationships, pattern recognition, and root cause analysis