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Credit Counselling Society · 7 hours ago

Bilingual Client Care Specialist (Eastern Time Zone)

United States

Full-time

Remote

Entry Level

$45K/yr - $54K/yr

1+ years exp

Credit Counselling Society (CCS) is an accredited non-profit organization dedicated to helping clients facing financial challenges. They are seeking a Bilingual Client Care Specialist who will serve as the first point of contact for clients, providing empathetic support and connecting them with appropriate resources.

FinanceFinancial Services

No H1B

Responsibilities

Building trust with clients and offering empathetic support during challenging circumstances

Using active listening skills to ensure appropriate resources and support are provided based on the client's situation

Determining how to best help clients, easing their concerns, and connecting them with a Credit Counsellor when appropriate

Reaching out to clients who have requested contact to go through the intake process

Fulfilling administrative tasks to support clients during their relationship with CCS

Qualification

Customer service experienceFluency in FrenchActive listening skillsCommunication skillsEmpathetic mannerSolution-focused approachOrganizational abilitiesTeamwork

Required

Fluency in both English and French

One to two years of customer service experience required; call centre experience preferred

Availability to work variable shifts, scheduled between 8:00 am - 6:00 pm (Eastern Time), with a Saturday shift once each month

Professional and empathetic manner, demonstrating active listening skills, and the ability to connect with clients and convey information accurately

Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people

Positive, can-do attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure

Strong organizational abilities, including the ability to switch between tasks quickly and occasionally manage simultaneous conversations while ensuring attention to detail

Benefits

Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.

A comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.

A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases upon completion of 5, 10, and 15 years).

Educational reimbursements (up to $2,500/year).

The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.

Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.

Employee and family assistance program that offers counselling support as well as a wide variety of support resources.