Quest Diagnostics · 5 days ago
Internal Account Manager
West Hills, MD
Full-time
Hybrid
Mid Level
$75K/yr - $90K/yrQuest Diagnostics is a leading provider of diagnostic testing and services, dedicated to helping patients and physicians make informed healthcare decisions. The Internal Account Manager will drive sales through lead generation and territory growth of laboratory diagnostic services, primarily through tele-sales and occasional in-person visits.
BiotechnologyHealth CareHealth DiagnosticsInformation ServicesPrecision Medicine
Responsibilities
Develop and implement sales plan to target accounts for growth in line with regional and national market strategies
Manage account inquiries in a manner to minimize account attrition and negative volume variance
Work with field sales staff by prospecting new business opportunities to generate high quality leads and evaluate potential growth opportunities of existing clients
Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, sales call cycle, etc
Drive sales through pre-call planning, post-call analysis and follow-up
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Analyze the utilization/profitability of existing accounts, then develop and execute action plans to increase these returns
Educate customers on all new products and services through telemarketing
Implement Integrity Selling on all sales calls; engage the “Why Quest” messaging
Maintain a breadth of knowledge of all connectivity products and solutions (i.e. EMR interfaces, QDRS)
Develop and maintain knowledge of tests and services provided by competitors and utilize this information to solidify or enhance the Quest Diagnostics market position
Field travel to build stronger relationships, develop sales/service acumen and close select leads with AEs
Cover Open Territories as assigned by manager
Utilize SalesForce.com and complete all administrative tasks on time
Ensure total compliance with all company policies and government regulations
Manage other projects/responsibilities as assigned by Sales Director
Meet or Exceed IAM Key Performance Metrics
Qualification
Required
Bachelor's Degree; preferably in Business, Marketing, or the Life Sciences
Knowledge of Healthcare/Laboratory Industry and general economics of business
Demonstrated solid communication skills, both oral and written
PC skills including knowledge of Microsoft Software
Preferred
Sales experience preferred
Benefits
Sales Incentive Plan
Best in Class Commercial New Hire Training
Commercial-Specific Leadership Development Program
Medical/Prescription Drugs
Dental
Vision
Flexible Spending Accounts (FSAs)
Supplemental Health Plans
401(k) Plan – Company match dollar-for-dollar up to 5%
Employee Stock Purchase Plan (ESPP)
Supplemental Life Insurance
Dependent Life Insurance
Short- and Long-Term Disability buy-up
Blueprint for Wellness
Emotional Well-Being Resources
Educational Assistance
Paid time off / Health Time
Company
Quest Diagnostics
Quest Diagnostics is a clinical laboratory that offers diagnostic testing, services, and information.
Founded in 1967
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.6B2024-08-15Post Ipo Debt· $1.85B
2023-10-30Post Ipo Debt· $750M
1996-12-17IPO
Leadership Team
James Davis
Chief Executive Officer and President
Cecilia McKenney
SVP & Chief Human Resources Officer
Recent News
2026-01-09
Company data provided by crunchbase