Northern Air Cargo ยท 1 day ago
NAC Customer Service Agent
Anchorage, Alaska, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expNorthern Air Cargo is a subsidiary of Saltchuk Aviation, dedicated to providing safe and reliable aviation services. They are seeking a Customer Service Agent who will be responsible for greeting customers, answering inquiries, selling services, and ensuring accurate documentation of shipments.
Information TechnologyTravel
Responsibilities
Welcomes customers by greeting them appropriately and maintaining security by following procedures
Answers incoming telephone calls and provides customer information
Sells Northern Air Cargo services in person and over the phone
Promptly responds to inquiries about company services, regulations, transit information, procedures, and rates
Quotes rates, executes air bills accurately and completely, tracks shipments, and arranges pick up or delivery of freight
Ensures freight is properly described
Performs self-audits on airway bills and other documents to ensure accuracy
Researches and resolves customer issues and answers customer questions
Notifies customer of applicable policies and regulations related to shipments
Handles cash, credit card and customer account payment methods
Updates sales team with pertinent customer information
Maintains clean and safe work area
Uses Microsoft Word, Excel, SharePoint and performs database management in JetStream
Other duties as assigned
Qualification
Required
High school diploma or equivalent
Six months related experience and/or training required
Must be able to interact well with customers
Must be highly proficient at multi-tasking
Need strong attention to detail
Must be highly computer literate
Need to be a self-starter
Presents a friendly and professional image to the public
Must be able to work under flexible customer service demands
Must be able to type accurately and use a ten key
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals
Ability to compute rates, ratios, and percentages
Regular attendance and shift work is required
Must be able to pass a pre-employment drug test, background check and receive TSA clearance to operate in secure area
Ability to read and comprehend instructions, correspondence, and interoffice memos
Ability to follow verbal instructions
Ability to write routine business correspondence
Ability to effectively communicate information in one-on-one and small group situation to customers, clients, in person, and over the telephone
While performing the duties of this job, the employee is regularly required to sit, speak, and listen
The employee is occasionally required to stand and walk
The employee must occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision
Company
Northern Air Cargo
Northern Air Cargo is an aviation company specializing in cargo airline services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase