Apply on Employer Site

Gosiger · 1 day ago

Service Technician

Indianapolis, IN

Full-time

Onsite

Entry, Mid Level

2+ years exp

Gosiger is a company that specializes in machine tools, and they are seeking a Service Technician responsible for troubleshooting, maintenance, and repair of CNC Machine Tools. The role involves high-quality installation, documentation, and customer training while ensuring customer satisfaction and process improvements.

Industrial AutomationIndustrial ManufacturingManufacturingMechanical EngineeringRobotics

Responsibilities

Performs troubleshooting and problem solving of CNC Machine Tools

Performs high quality, efficient and timely machine/tooling installation as assigned

Performs high quality, efficient and timely repair and preventative maintenance as assigned

Ensures high quality levels/standards in all work performed and follows all safety procedures and requirements

Trains and instructs customers, and internal team members, on proper installation, service/repair procedures for current & new equipment/machines and processes

Using Service software, accurately documents all actions and findings, completes, and reports parts required and repair. Reporting is required same day, and at the maximum within 24 hours

Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair

Continuously reviews current processes and searches out improvement methods. Recommends modifications and improvements to machine/equipment, processes, and procedures

Communicates as needed to our customers including notification of arrival, progress updates, and checking out upon leaving the customer site

Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material

Responsible for the cleanliness, care, and upkeep of all company property

Based on business need, assists, supports and/or performs other job functions within department or other work areas within scope and ability

Qualification

CNC Machine ToolsTroubleshootingInstallationRepairService softwarePlanningOrganizationPC proficiencyInterpersonal communicationTeam collaboration

Required

Associates Degree or certification in the troubleshooting, repair, and installation of CNC Machine Tool Products

Minimum 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products

A valid Drivers License, a good driving record, and the ability to “legally” operate a company “Service” vehicle or personal vehicle for company business

Good interpersonal communication skills. Ability to maintain professional conduct when dealing with customers, peers, builder representatives and suppliers

Demonstrated self-starter and effective planning and organization skills

Ability to participate as a member of a team, crossing department and divisional lines

Ability to use PC and job-related software/programs for programming, documentation/record keeping

Physical demands: continuous bending, stooping, standing, climbing, step stool climbing, lifting to 50lbs, lifting greater than 50lbs with assistance, pushing and pulling

Willing to work flexible hours, including weekends and evening hours as required by customer

Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand. Ability to obtain and maintain a valid Passport

Ability to obtain a major credit card i.e., American Express, Visa, or Master Card, based on your own personal credit history to utilize for business expenses and occasional travel requirements