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Relevate Health · 6 hours ago

Account Director

United States

Full-time

Remote

Director/Executive

7+ years exp

Relevate Health is a company dedicated to creating impactful healthcare engagement through relevant communication. The Account Director will lead strategy and execution for a flagship Market Access client, ensuring client satisfaction and driving results through effective team collaboration and project management.

Marketing & Advertising

Responsibilities

Be responsible for the overall management and strategic leadership for multiple, large-scale client engagements, ensuring that “we always delight the customer” by meeting or exceeding client expectations

Lead your accounts with minimal supervision across all projects

Understand all of Relevate Health’s solutions and services and are able to lead expert delivery teams to execute

Strategize with clients to understand how multiple solutions can work together

Ensures team is delivering on forecasted milestones within the project and offers suggestions when timing is at risk

Foster successful relationships with clients and partner agencies by managing expectations and building trust to ensure optimal collaboration

Ability to manage delivery of multiple projects across varied manufacturers and brands

Manages client satisfaction through consistently discussing client priorities and goals

Escalate product delivery challenges to our product team

Identifies potential challenges proactively and works to mitigate impact on the internal team and clients

Writes clear, concise agendas, emails, and meeting summaries

Offers clear, concise, and timely communications and direction to internal team and clients

Manages the approach to workflow, deliverable deadlines, budgets, and content developed by the internal team

Collaborates with Project Management to ensure proper estimating and profitability on all projects

Partner with the creative team to deliver impactful deliverables in an efficient manner leveraging our proven formats and processes

Qualification

Account ManagementClient LeadershipMarket InsightsProject ManagementHealthcare MarketingDigital StrategyPeople ManagementCommunication SkillsTeam CollaborationTime ManagementPresentation Skills

Required

Bachelor's degree required

7-8 years of progressive account management experience in healthcare and digital communications

Demonstrates excellent interpersonal skills; Works well with others and is a team player

Exemplifies Relevate Health's core values: Pioneering, Accountable, Caring, Transparent

Displays excellent time management and organization skills

Generate deep, targeted market insights and integrates into business decisions

Work effectively and collaboratively, both internally and with clients

Lead the work of teams to deliver projects/activities on time and on budget

Demonstrate the ability to translate marketing strategies into marketing tactics that effectively drive business performance

Possess excellent Account Management and client leadership skills

Possess strong verbal/written communication skills

Work on multiple projects, prioritizes, and multi-tasks effectively

Demonstrate success in relationship and account management

Demonstrate people management and coaching skills

Exhibit ability to distill complex topics into compelling storytelling

Possess solid presentation skills and abilities for consultative selling

Preferred

MBA preferred

Experience with and understanding of the following preferred: pharma marketing, HCP engagement, digital strategy, customer experience, creative development, website and digital asset design, analytics, SEO, PPC, omni-channel marketing, performance reporting, key account management resources

Proven track record of supporting the delivery of large-scale projects

Committed to learning and self-directed professional growth

Familiarity working within fast paced / growth-oriented business environment

Managerial experience preferred if candidate is interested in and has a passion for leading, mentoring and building teams

Company

Relevate Health

Relevate® Health is your OMNI KNOW-HOW® expert – delivering data-driven engagement and omnichannel activation for your targeted health care audiences, with local impact and national scale, to meet the demands of your brand.

Founded in 2007

Blue Ash, Ohio, US

201-500 employees