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Atlantis Casino Resort Spa · 10 hours ago

Guest Service Representative- Hotel Front Desk - Swing Shift

US-NV-RENO

Full-time

Onsite

New Grad, Entry Level

Atlantis Casino Resort Spa is a hospitality company seeking a Hotel Guest Service Representative. The role involves managing guest check-in/check-out processes and providing exceptional service by relaying guests' requests to various departments.

LeisureRecreationTravel

Responsibilities

Raise and maintain Atlantis Guest Service skills to establish four-star standards

Increase Hotel revenue through commissionable opportunities

Work in a fast paced, high volume environment

Follow all company policies and procedures

Maintains a polite and professional demeanor at all times

Retrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred

Handling guests' mail, recording guests' comments, and restocking supplies

Other duties as assigned

Qualification

Guest Service SkillsInterpersonal SkillsCommunication SkillsCurrency HandlingAttention to Detail

Required

Must be able to handle large amounts of currency accurately and efficiently

Ability to communicate effectively in a positive/upbeat fashion

Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts

Raise and maintain Atlantis Guest Service skills to establish four-star standards

Increase Hotel revenue through commissionable opportunities

Work in a fast paced, high volume environment

Follow all company policies and procedures

Maintains a polite and professional demeanor at all times

Handling guests' mail, recording guests' comments, and restocking supplies

Other duties as assigned

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear

The employee must occasionally lift and/or move up to 25 pounds

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

MUST adhere to all grooming standards, no 'visible' tattoos/piercings or unnatural hair colors