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Metropolitan Transportation Authority · 4 hours ago

Assistant Vice President Program Executive (OMNY)

New York, NY

Full-time

Hybrid

Director/Executive

$148K/yr - $194K/yr

14+ years exp

Metropolitan Transportation Authority is responsible for overseeing public transportation in New York. The Assistant Vice President, Program Executive (OMNY) will manage all phases of the OMNY program, ensuring project safety, quality assurance, and timely delivery within budget.

Transportation/Trucking/Railroad

Responsibilities

This position is responsible for Business Assurance, overseeing the business operations of the OMNY O&S department, performance, analytics and reporting, and contract and commercial management for the OMNY system integrator contract and other vendor contracts and task orders

This position oversees and manages a wide range of functions from handoffs to OMNY O&S or from O&S to others, to warranties, to spare parts and maintenance agreements, to change orders, budget, and finance, to people development and retention, to audits, and service performance reporting to repositories

This position is responsible for Service Assurance, overseeing the OMNY customer experience, and the performance, reliability, and quality of all OMNY UI/UX and support customer services for OMNY users – traveling riders, business-to-business clients, and non-MTA agency operators who use OMNY as their fare collection platform

Areas of responsibility range from all individual customer interface sales and servicing channels (e.g., retail network, call center, fare product business rules configurations) to the business-to-business portal services (e.g., bulk purchases, special programs, client relationship management) to subscriber services (e.g., agreements, onboarding, integration, reports); and to emerging customer technologies, products and service design, and accessibility

This role will also ensure that the OMNY system, the MTA’s contactless fare payment system, delivers a consistent customer experience while also collaborating with cross-functional teams to optimize processes and manage risks effectively

This position is responsible for Technical Assurance, overseeing the performance, reliability, and quality of all OMNY technical services, including software and configurations and testing (back office, reporting, and devices); hardware field services, including installations and relocations, support for labs and non-MTA agencies field devices; the OMNY Lab; emerging device technologies; and networks and infrastructure for the OMNY system

This work includes managing the OMNY system integrator in connection with their hosting and technical support services, which includes the OMNY data centers

Qualification

Program ManagementSoftware DevelopmentUI/UX DesignConstruction ManagementVendor ManagementTeam BuildingPrioritizationCommunication SkillsInterpersonal SkillsProblem Solving

Required

Bachelor's degree in Engineering, Architecture, Construction or Project Management, Business Administration, Transportation, or a related field

Must have a minimum of fourteen (14) years of related experience

Must have a minimum of ten (10) years in a complex program/program management or supervisory role in a large, multi-faceted organization

Experience leading and managing contractors, subcontractors, or vendors

Excellent communication and interpersonal skills

Demonstrated ability to build relationships and work collaboratively with stakeholders at all internal organizational levels

Demonstrated ability to work in a high-profile, high-pressure environment effectively

Must have focus and ability to deliver results, organizational effectiveness, and continuous improvement

Must be a proven leader as a change agent and creative/innovative thinker with the ability to align business goals with solutions to drive process improvements

Must possess excellent team-building, listening, problem-solving, and prioritization skills

Preferred

Significant experience in program management for major software development or construction programs and UI/UX design projects with highly complex systems is preferred

Company

Metropolitan Transportation Authority

Glassdoor3.6

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.

Founded in 1834

New York, NY, US

10001+ employees