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Ruggable · 8 hours ago

Customer Care Representative

United States

Full-time

Remote

New Grad, Entry Level

$17.50/hr - $17.50/hr

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California, and they are seeking a full-time Consumer Care Representative to join their team. This individual will serve as the frontline voice of Ruggable, interacting with North American customers primarily via phone, chat, and email, while delivering excellent consumer service and resolving inquiries.

Consumer GoodsHome DecorInterior DesignManufacturing

Responsibilities

Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email

Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc

Act as a product expert, maintaining a well-rounded understanding of our website, features, stock lists and products

Communicate with management to escalate problems and recommend resolutions to better our consumer experience

Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team

Qualification

Customer engagementCommunicationSpreadsheet proficiencyEcommerce familiarityMulti-taskerTeam playerSelf-starter

Required

Excellent written and verbal communication

Passionate about helping others and finding solutions

Ability to resolve inbound inquiries across channels with high empathy and customer engagement

Ability to summarize and escalate issues quickly and concisely

Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)

Must be a team player

Must be a self starter and multi-tasker, while remaining responsible and detail-oriented

Preferred

Experience working in omnichannel CPG organizations

Familiarity with ecommerce platforms (Shopify, Zendesk), best practices and industry at large

Benefits

Employer matching (up to 3% of base salary) for company sponsored 401K plan

Competitive compensation and benefits packages

Company

Ruggable

Ruggable leverages its patented technology to design and manufacture machine-washable rugs.

Founded in 2010

Gardena, California, USA

201-500 employees

https://ruggable.com/

Funding

Current Stage

Growth Stage

Total Funding

unknown

2018-05-01Seed

2017-06-01Seed

Leadership Team

Nicole Otto

Chief Executive Officer Ruggable

Jeneva Bell

Founder

Recent News

Home Textiles Today

Ruggable, Anthropologie Home pair up for 10 new rug offerings

2025-12-18

Retail Dive

Ruggable, Anthropologie team up on rug collection

2025-12-12

WWD

EXCLUSIVE: Ruggable and Anthropologie Collaborate on a 10-Piece Rug Collection That Will Add Texture and Femininity to Your Abode

2025-12-10

Company data provided by crunchbase