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ConnectOne Bank · 1 day ago

Banking Relationship Supervisor

Springfield,NJ,US

Full-time

Onsite

Mid, Senior Level

ConnectOne Bank is a growth-oriented commercial bank that prioritizes a people-first culture. The Banking Relationship Supervisor will engage directly with clients, provide support to teammates, and ensure excellent service while maintaining and deepening client relationships.

BankingFinanceFinancial Services

Responsibilities

Support the Bank’s “People First” focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB “A Better Place to Be”

Client First - respect and value everything about the Client relationship; engage with Clients to ensure complete satisfaction

Sense of Urgency - be swift in taking action, provide answers/solutions, be responsive, meet deadlines

Make an Impact - ensure your work contributes to the Client, company, and team

We Connect - create and lead employee networks to promote and improve our company culture and employee engagement

Forward Thinking - plan and strategize; anticipate and prepare

Perform account opening for deposit products; educate and provide an Amazing client on-boarding experience (30/60/90 day follow up)

Conduct transactions including cash and/or checks (use of a TCR may be required); support teammates with transactions and overall operations

Fulfill service requests, including account maintenance

Maintain and deepen existing client relationships through onsite engagement and proactive outbound calling to identify opportunities to cross/up-sell the Bank’s products and services in a consultative manner

Take ownership of Client service issues to full resolution, support teammates with escalating interactions. Guide and direct escalated matters appropriately

Support active participation by all teammates in all campaigns and initiatives

Support retail and community events to promote the brand in accordance with the retail business plan

Support a team culture and model expected behaviors; provide peer support

Support the Manager in managerial responsibilities, including scheduling, sales, and operational tasks

Maintain the appearance of the facility inside and out as outlined in the Look & Feel Guide

Lead team huddles/meetings in absence of Manager

Ensure all activities, transactions, and records are in compliance with operational, security, and control procedures of the Bank, as well as all applicable laws and regulations

Lead teammates in absence of Manager; leverage departmental partners as appropriate

Perform other duties as assigned

Qualification

Federal banking regulationsBank security practicesDepositLending productsSales techniquesLeadership skillsMicrosoft OfficeCustomer serviceConflict resolution