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UNFCU · 4 hours ago

Student Temp - IT Support Center

US-NY-Long Island City

Full-time

Hybrid

New Grad

$20/hr - $20/hr

United Nations Federal Credit Union (UNFCU) provides global banking for global citizens. They are seeking motivated and detail-oriented students to support their IT Support Center operations, assisting with end user issues and service management processes.

AccountingFinanceFinancial ExchangesFinancial ServicesMobile AppsPayments

Responsibilities

Field incoming requests to the Support Center via both telephone and Self-Service system to ensure courteous, timely and effective resolution of end user issues

Assist with assigning Service Desk tickets regarding service requests, and operational and maintenance issues in accordance with the UNFCU IT Service Level Agreement

As directed, document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

As directed, document incidents and resolutions of new services or operational issues into UNFCU knowledge base tools for future reference

Follow UNFCU IT Service Management processes, policies and procedures

As directed, ensure that systems meet industry standards for security and availability. Maintain continuity plans for systems under management

As directed, research and evaluate new technology (hardware and software); stay apprised of industry best practices and recommend changes to processes and procedures that add value and help achieve business goals

As directed, assist with hardware and software inventory. Ensure information on inactive and active equipment is updated in the current inventory system

As directed, assist with inventory of equipment onsite and in our storage rooms

As directed, assist with shipment of equipment to users of UNFCU

Qualification

Technical support experienceNetworking knowledgeWindows Active DirectoryCompTIA A+ certificationMCSE/MCSA certificationResearchEvaluationITIL familiarityEffective communicationProject management skillsIndependent work ability

Required

Junior or Senior year students highly preferred

Experience working in a technical help desk or technical support environment and experience in phone support and desktop support is desired

Associate's degree / currently enrolled in a Bachelor's program for Computer Science, or related major

Knowledge of networking environments and desktop technologies (i.e., Microsoft, MS Teams, Windows 11 and older, and their Microsoft Networking configurations, Office 365)

Will need to apply systems analysis techniques and procedures in order to maintain systems availability

Understanding of Windows Active Directory, Citrix, Apple Hardware products, TCP/IP and Telecommunications, and general networking principles desirable

General project management skills

Proven ability to work independently

Effective communication skills, with ability to work across all levels of organization

Must be authorized to work in the US