Guardian Pharmacy · 1 day ago
IT Support Specialist
Atlanta, GA
Full-time
Hybrid
Mid Level
3+ years expGuardian Pharmacy is one of the nation’s largest long-term care pharmacy services providers, focused on delivering customized medication management solutions. The IT Support Specialist will monitor, maintain, and troubleshoot systems while providing technical solutions to business problems.
Assisted LivingElder CareHealth CareNursing and Residential Care
Responsibilities
Assist with technology planning and implementation of new projects
Analyze IT capital and costs to proactively manage budget for three-year cycle replacement program
Responsible for maintaining and upgrading hardware
Set up all new computer stations and load all necessary software
Troubleshoot all technology related problems (computers, telephone, printers), while limiting external vendor contracting
Understand business problems and proactively offer technical solutions, using traditional and emerging concepts and technologies
Order and maintain inventory of hardware and software (i.e., computers, monitors, printers, cables, telephones, etc.)
Working with Guardian Pharmacy I.T., assist with analyzing new technologies and competitive analyses
Works with business analysts and end users from cross functional teams to capture reporting requirements, and translating those to technical designs, architecture patterns for enterprise business intelligence implementation
Performs extensive data analysis including data profiling and data quality analysis
Ability and desire to work in a cross functional team environment, understand team goals and generate appropriate, innovative analytical insights to drive winning results and overall process improvement
Serve as a subject matter expert on all department operating systems, in order to provide assistance and analysis to department
Assist in the on-boarding of new facilities
Maintains peer relationships across IT areas (infrastructure, operations, etc.) to support effective implementations
Manage individual workload and work effectively on multiple assignments, activities, or projects in a fast pace changing environment
Other essential functions and duties may be assigned as needed
Qualification
Required
High School Diploma or GED required
3+ years of related experience (advanced degree may substitute for experience)
Advanced computer skills
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate
Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
Relational – ability to build relationships with business unit management and become 'trusted advisor'
Strategy and Planning – ability to think ahead, plan and manage time efficiently
Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
Team Oriented – ability to work effectively and collaboratively with all team members
Preferred
Bachelor's Degree (Math, Economics, Statistics, Engineering, Business, Computer Science, or similar)
Pharmacy Technician license/certification/registration (per state requirements), preferred (or willing to obtain)
Pharmacy operations system experience preferred
Benefits
401(k) with company match
Medical, Dental and Vision
Health Savings Accounts and Flexible Spending Accounts
Company-paid Basic Life and Accidental Death & Dismemberment
Company-paid Long-Term Disability and optional Short-Term Disability
Voluntary Employee and Dependent Life, Accident and Critical Illness
Dependent Care Flexible Spending Accounts
Employee Assistance Program (EAP)
Guardian Angels (Employee assistance fund)
Paid holidays and sick days
Generous vacation benefits based on years of service
Company
Guardian Pharmacy
Guardian Pharmacy offers medication management services for long-term pharmacy care.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$217.5MKey Investors
Regions Bank
2025-05-22Post Ipo Secondary· $157.5M
2024-09-26IPO
2018-07-16Debt Financing· $60M
Leadership Team
Doug Towns
Vice President, General Counsel & Senior Compliance Officer
Jeff Tuch
VP - Purchasing & Pricing Analytics
Recent News
2026-01-15
2025-11-11
2025-11-11
Company data provided by crunchbase