Planned Parenthood of Southern New England, Inc. · 2 days ago
Director of Medical Services
Various Locations, Connecticut
Full-time
Onsite
Lead/Staff, Director/Executive
$90K/yr - $150K/yr
5+ years expPlanned Parenthood of Southern New England is one of the region’s largest and most trusted providers of reproductive health care. The Director of Medical Services will lead clinical services, ensuring high-quality, patient-centered care while collaborating with the Clinical Support Team and managing compliance with health regulations.
Hospital & Health Care
Responsibilities
In partnership with the CMO and the Medical Director, the Director of Medical Services directs, coordinates, and evaluates clinical services provided to patients, in consultation with the Clinical Support Team, and other appropriate personnel
They ensure the delivery of an efficient, culturally responsive, and timely health care service that lives up to our commitment to provide the highest quality, accessible, patient-centered care that is outcomes- and impact-oriented with a focus on addressing health disparities particularly for Black communities
They focus on new project implementation and urgent issues that arise, and work closely with center managers and their direct reports on staff recruitment and hiring
Directs recruitment, selection, and development of clinical staff
Partners with regional directors and center managers to identify clinician staffing needs
Directs the hiring process for clinicians and supports in hiring other licensed clinical staff as needed. Sources candidates and conducts initial interviews and collaborates with regional directors and center managers to complete the hire
Facilitates training and development of clinicians including clinician conferences
Participates in clinician performance reviews and employee relations matters
Manages PPSNE’s National Health Service Corps participation to ensure this employment benefit is available to PPSNE’s clinicians
Develops and ensures compliance with regulatory requirements and medical standards and guidelines, ensuring that state, PPFA and PPSNE standards are understood and met
Adapts PPFA protocols for PPSNE in consultation with the Chief Medical Officer and Medical Director and ensures state standards and regulations are evident in PPSNE protocols
Partners with CST members to direct and provide oversight of new clinical service offerings
Chairs the Policies and Procedures Committee
Along with the Lead Clinicians, trains and supports clinicians in adapting to and adhering to changes in protocols
Maintains relationships with CT Department of Public Health and RI Department of Health in ensuring center licensing state regulations are met and updated as needed
Collaborates to create, implement, and follow up on the clinical policies and procedures, ensuring they are followed by health center staff and administrative supports. Collaborates to maintain the Policy Manual and affiliate Medical Standards and Guidelines
Partners with the Director of Clinical Quality Improvement to ensure timely, effective implementation of the CQI Program
Partners with the finance department to ensure correct fees for tests and services, implement new tests, medications, and equipment
Partners with clinical staff and center managers to support the patient experience and understands the connection between staff engagement and patient satisfaction
Partners with the Quality Assurance Manager and the QI & Lab Nurse Manager to ensure that health centers comply with local, state, federal, and PPFA regulations/requirements
Supervises and mentors the Lead Clinicians in their role of supporting clinicians in their region with onboarding, clinical support, training, and EHR support
Supervises the Orchard Lab Manager to ensure the Orchard Lab provides accurate, timely, and up-to-date laboratory testing services for PPSNE. Also supervises the Orchard Lab (CLIA PPSNE Lab) to ensure PPSNE meets all CT and RI laboratory regulations
Manages the Clinical and Research Coordinator, ensuring smooth and timely administrative support for the CST team
Partners with BetterHealth, Clinical Health Network (CHN), and other appropriate external team members to optimize the EHR to meet PPFA and other requirements and allow for accurate, timely charting and coding
Acts as liaison with some state and local agencies, reference laboratories, and some vendors
Works with CST members and outside partners to implement new and changing regulatory requirements. Manages regulatory problems as they arise
As part of clinical leadership, provides clinical consultation and support (by phone, Teams, or other methods) to clinical team members for the management of urgent and ongoing clinical issues
Continues active clinical practice as a licensed clinician, delivering patient care in centers 1 day per week, on average
Works and collaborates with all the members of the Clinical Services Team (CST) to support the services provided at PPSNE
Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act), and CLIA (Clinical Laboratory Improvement Administration)
Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly
Oversees student clinical preceptor arrangements with colleges/universities, health centers and volunteer services. Partners with the Student and Volunteer Coordinator to ensure all PPFA and legal requirements are met
Performs special projects including but not limited to medical aspects of emergency preparedness and response
Performs special projects and other duties as assigned
Qualification
Required
Commitment to PPSNE's mission and values
Passionate commitment to PPSNE's mission and values, especially those related to health equity, centering on racial equity and a deep sense of accountability to the communities we serve
Alignment with and dedication to PPSNE's strategic plans
Strong commitment to PPSNE's In This Together values, and all of the health services offered at PPSNE
Ability to foster work across difference in your teams
Demonstrated ability to work and build trust across cultural differences as well as to effectively communicate across differences
Excellent relationship building and communication skills, including a high level of self-awareness, empathy, and humility in interpersonal interactions
Demonstrated ability to intervene in problematic dynamics and deepen a racial equity approach within an organization or team
Prior success in fostering cross-departmental partnerships and collaborations to advance success of organizational priorities
Well versed in change management theory and implementation of new programs and processes for health systems
Sound judgement and grace under pressure with a track record of anticipating problems and negotiating solutions
A systems thinker with a focus on outcomes, impact, and finances
Must be able to work in a moderately stressful, fast paced, high volume environment that requires direct contact with a diverse patient and employee base
Demonstrated project development and management skills, including excellent follow through for multiple projects at multiple locations, with the ability to work independently as needed
Demonstrated ability to be responsive to changing priorities and simultaneously handle multiple complex initiatives
Superb attention to detail; ability to lead and follow processes and procedures from beginning to end
Ability to utilize data to inform the decision-making process with a race and equity lens for disparities
Ability to routinely travel to health centers and other locations
Proficient with Microsoft Office, EHR and skilled with use and application of information technology
Graduation from a recognized Nurse Practitioner, Physician Assistant or Nurse Midwife training program or Medical School with a concentration in adult, family practice, or women's health
Appropriate professional certification (ANCC, NCC, ACNM, NCCPA or MD)
Current state licensure in CT and RI as a Nurse Practitioner, Physician's Assistant or Medical Doctor required
CPR certification
Minimum of 5 years of reproductive health experience in direct patient care
Preferred
Minimum of 3 years of management experience preferred
Clinical teaching experience preferred
Benefits
Health, dental and vision insurance
Paid parental leave
Retirement savings
Tuition reimbursement
Generous paid time off
A flexible spending account
Wellness program
Company
Planned Parenthood of Southern New England, Inc.
The mission of Planned Parenthood of Southern New England is to protect the fundamental right of all individuals to manage their own fertility and their sexual health, and to ensure access to the services, education and information to realize that right.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amanda Skinner
President and Chief Executive Officer
Erika Ulanecki
Chief of Staff to the President & CEO; Head of Strategic Communications
Company data provided by crunchbase